Stoke on Trent Tenant Info



When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. We will ask you to pay a deposit and a Holding Fee in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.
 

The following detail refers to all tenancies entered into from 1 June 2019 for all previous tenancies please refer to your current agreement

Administration Fee

At your viewing you will be given a card detailing the fees involved in letting a property through Northwood, we are happy to explain these at the point you enquire about the property or refer to the detail below.

We will not ask you to pay an administration fee to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory, this will be covered by the landlord of the property. On completion of the application form we will be required to see the following documents: 2 forms of I.D. usually either a driving licence or passport and an itemised bank statement, Proof of Income, last 3 payslips, pension statement or Benefits Statement and proof of Right to Rent. Northwood will then complete the referencing, usually within 3 working days and then present the application to the landlord for their decision. On acceptance you will be asked to pay a holding fee to show your commitment to the property, this is detailed below. The balance of the funds, first month's rent and deposit will be payable, prior to the commencement of your tenancy these funds must be cleared by your bank .

Northwood may process multiple applications for a property, you will be made aware if other applications are being considered by the landlord, marketing of the property will continue until the landlord has accepted an application and the Holding Fee paid.

The Holding Fee is non-refundable if you or your guarantor (if required) give fraudulent information on yours or their application, fail Right to Rent checks, it is also non-refundable if you withdraw from the application or are unable to proceed with the tenancy. If the landlord refuses your application then your Holding Fee will be returned. 

Holding Fee / Deposit

Northwood may ask you to pay a holding fee or reservation, the amount of this payment will be a maximum of one weeks rent and can form part of the deposit if your application is successful. (Rent £550 per month x 12 months = £6,600 / 52 weeks = £126.92)

On receipt of cleared funds for the Holding Fee the property will be taken off the market between the point of acceptance and the date you start the tenancy at your property.

This payment will not be refunded to you if you decide not to progress with the tenancy, it will be returned to you in the event the landlord is unable to proceed.

Prior to your tenancy starting, you will be asked to pay the balance of the deposit less any holding fee or reservation paid already. The value of the deposit may vary depending on your personal circumstances, but will be a maximum of 5 weeks rent (Rent £550 per month x 12 months = £6,600 / 52 weeks = £126.92 x 5 weeks = £634.60).

This payment must be in cleared funds prior to the start of your tenancy Northwood will advise on clearing times for your chosen payment method, please note we do not accept cash or credit card, we do accept debit card or electronic bank transfer.

* Should you not proceed with the tenancy we reserve the right to retain your holding fee or reservation to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed.

A deposit is a sum of money taken to be held as security for the performance of the agreement and can be used against any costs or damages at the end of your tenancy as detailed in your agreement, this deposit will be held correctly and securely in one of the government approved deposit protection schemes, you will be advised which scheme is being used prior to the commencement of your tenancy however if required at any point prior to the commencement of your tenancy we are happy to give this detail. Northwood are SAFEagent registered having full client money handling procedures in place. The amount of the deposit is not necessarily the limit of any claim subject to the detail of your agreement.

Guarantor*

If you are a student, are unemployed or on a low income, have a low credit score the landlord may still consider your application, you will need a guarantor, your guarantor must be a UK home owner and in a secure financial position to guarantee your tenancy. We will need to carry out reference checks on your guarantor, if required there will be no charge for this referencing.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Pets in Rental Property

Your landlord may allow pets in their property, this is always subject to their permission which will not be unduly witheld, if acceptable an addendum to your Tenancy Agreemewnt will be issued, pets are not allowed in properties without this permission and Addendum. A Guarantor will be required where a pet is allowed in a property.

Renewal Charge

Tenancies are normally renewed every six or twelve months however the majority of tenancies will contiue on a periodic basis subject to your and your landlords needs, no fee is payable by the tenant.

Late Payment of Rent

We reserve the right to charge a fee equal to 3% over the Bank of England Base Rate for any rental payment more than 14 days overdue, your tenancy may be at risk if rents are not paid in the manner prescribed.

Early Release from Tenancy

If you want to leave the property before the end of the tenancy, the landlord may agree to this, but will ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You will be asked to pay reasonable costs in re-letting the property, currently £300.

Mortgage/Landlord References

We are normally pleased to provide a reference for the above purpose, no charge is made for this service, please note that all rents must be up to date.

Check Out

We do not charge a fee for the check out appointment.

Please note that rent is payable until the day you move out of the property and surrender the keys.

Tenant Responsibility

During the tenancy there may be issues arising such as you losing a key to the property, any charge made for the replacement key or locks will be charged at the rate charged by the instructed contractor.

Overpayment of rent

We do not have the authority to cancel your Standing Order at the end of the tenancy, this is your responsibility. 

Our tenant fees are as follows:

 

    Charge (inclusive of VAT where applicable)
 

Holding fee/Reservation

Equivalent to one weeks rent for the tenancy
  Renewal Charge 0
  Early Release from Tenancy £300.00
  Pet Fee if allowed in property 0
  Abandoned Check Out 0
  Minimum Arrangement Fee 0
  Late Payment Fee 3% above BoE Base Rate
  Overpayment of Rent 0

 

We hold Client Money Protection through NALS trading as Safeagent (Membership number A3028). To view our certificate, please Click Here.

Northwood Stoke on Trent
Opening Times Monday - Friday 9.30am to 5.30pm Saturday 10.00am - 4.00pm Sunday Sorry we are closed
Registered Office: Northwood (Stoke on Trent) Ltd, 333 Hartshill Road, Hartshill, Stoke-on-Trent, ST4 7NR - 5614953 VAT Registration Number: 887 3293 73
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