We didn’t have any reservations about using Northwood to sell our house. They were very professional and their honest, frank approach was refreshing. There was no pressure from them once we had expressed an interest in selling our property with them unlike previous experience with other agents. We felt we could trust them which was important.
We were very pleased with the results from Northwood. They listened to our needs for having to sell quickly and that we would struggle to accommodate midweek viewings as a family in lockdown. Northwood were flexible and arranged a Friday evening and Saturday viewing day over which we had 15 viewings and 4 offers on the Monday. We went from listing to offer accepted in 1 week.
Because of Northwood’s swift action it meant that we could proceed quickly with the purchase of our new home (also sold by Northwood), we have been able to move into a larger home which we can make our own as a growing family. Northwood were very understanding and accommodating of our needs.
I would definitely recommend Northwood as they were highly professional and trustworthy. It was really important to us to have an estate agent we could trust to manage this important life event. – Mr D Thompson.
I have found Northwood Estate Agents to be excellent. A lot of organisations are good, some bad, others terrible but when you find a company who have staff that are not only helpful, but polite, responsive and good at what they do, well, that’s a rare thing in my book. Great value for money as well with competitive rates. Matthew is a very helpful member of the team there and I also appreciate all the work he’s done, also Hannah, the Office Manager is friendly, polite and knowledgeable. So refreshing to find this in this normally harsh environment of work. – Mr J Hall.
Matthew Bingham was extremely professional throughout the entire process of our house sale. With regular contact from start to finish, we would recommend and use Northwood again. – Mrs V Barnard.
Anyone can sell a house these days, but not anyone can sell your home. This is what I discovered when my mother aged 89 needed to downsize her four bedroom home. It took real empathy, compassion and human understanding to pull this off, something that I have to be honest I never associated with Estate Agents. It felt different from the start as the first meeting was not about the house at all, but all about people. Mr Vann the Director, who I now know as Dave insisted on meeting my Mum and myself. I don’t think he looked around the house or gave the valuation a thought. I remember thinking that this was smart as my Mum took to him and trusted him from then on. I came to realise that this was usual for Northwood in that they really seem to understand the true value of a home is not just the price they can sell it for but the memories it holds for the owner. Moving people, selling memories…. It is emotional…. Well, it certainly was for Mum, and didn’t she let me know!! Now I don’t know if this is a thing, but I believe Northwood should call themselves ‘Downsize Specialists’. Her house had been sold twice previously before I met Dave, but she never ended up moving. This did not faze him as it would have me…. You see, I saw my Mum as difficult, but he saw her as frightened. He had clearly seen it before many times and knew exactly how to proceed, with a light touch. With nothing to lose, and assurances there would be no pressure to move, they marketed the house and showed people around her home, while she was out. They even insisted all potential buyers take off their shoes, so they listened to Mum as well!! I could go on, but I fear you may suspect I work for them, however there is one more important thing to mention, the unique service we received was not from the Director alone, but all the team, many of whom we only spoke with on the phone. In fact, it was them who probably did most of the heavy lifting. So thank you Lilly and Matt with an extra special big thank you to Hannah Drummond, the office manager who was our main contact. My Mum has gone through many emotions throughout this process, and she was the constant voice of calm, reason and reassurance. Thank you for selling her home. Now we have secured and boxed up her memories, she is ready for another adventure. – Mr S Willetts.