Renting a property

When you collect your keys, you’ll be introduced to your dedicated Property Manager. They will be your main point of contact for any questions or concerns you have about your rental.

Like all harmonious relationships, both you and your landlord have responsibilities that must be honoured whilst you’re living in the property.

As a tenant, you’re expected to:

  • Pay the rent in full, and on time
  • Pay necessary bills in full, and on time (council tax, utility bills, TV licence etc – unless otherwise agreed)
  • Keep the house clean, ventilated and well maintained – and a garden too if applicable
  • Carry out basic maintenance (replacing light bulbs etc – see our handy maintenance guide here)
  • Keep the property safe and secure at all times
  • Advise of any repairs or maintenance requirements as soon as possible (you can do this via our 24/7 repair reporting software FixFlo)
  • Raise any rent concerns with your Property Manager as soon as possible
  • Be respectful of your flatmates and neighbours

You can expect the below, as a minimum, from your landlord:

  • Live in the property undisturbed
  • Be given 24 hours’ notice of any access visits (inspections, maintenance etc)
  • Maintain the property to a good state of repair
  • Have all gas, electricity and water supplies in working order
  • Have access to all operating instructions for the appliances and equipment