Maintenance and Emergencies

If you are a tenant and have an out of hours urgent maintenance issue please call us on 01224 218450,

listen to the full message to receive instructions with whom to call.

All non-Emergency maintenance issues must be logged and reported through the below website address:

In an Emergency the below contact details should be used, for more information on what is considered an emergency see our tenant guide located at the bottom of the page.

Emergency repairs are those where:

  • there is a serious and imminent risk to health and safety; and/or
  • there is a serious and imminent risk to the structure of the building; and/or
  • there is a serious and imminent risk to the security of the property.

Be aware that call outs made out with normal working hours will be subject to premium callout charges & consideration should therefore be given as to whether the problem can wait until the Northwood office reopens. Please note that if the landlord has a heating maintenance contract for emergencies such as British Gas homecare it should be contacted first before calling an emergency contractor.

Gas Emergency Line – 0800 111 999

Electrical Power Cut Helpline – 105

Unplanned interruption to your water supply, contact Scottish Water’s emergency helpline on 0800 0778 778

Plumbing or Gas Heating Emergency – Kelgas – 07772 168 083 or 01224 961 610

Electrical Emergency Faults – North East Electrical – 07710 494 184

Emergency Locksmith and Roofing Repairs– Simpson Property Services 01224 873 273

Unacceptable levels of noise from neighbours, please contact the Anti-Social Behaviour Team on 01224 523000

The emergency contractors may not be immediately available and a message should be left detailing your name, number and issue so the emergency contractor can return the call and take action if necessary.

If a response from an emergency contractor is not received within a reasonable timescale (dependent on the severity of the issue), a tenant is responsible for taking reasonable action themselves and the tenant will be reimbursed where appropriate.

We are proud to have Client Money Protection in place provided by CMP Protect.

Client Money Protection Certificate 

Client Money Protection Certificate