Fran BurkeNegotiator/Maintenance Clerk

I started working for Northwood in June 2011 as a viewing clerk, a job which I undertook for 4 years. This gave me a good understanding of Northwood's property portfolio which has helped me enormously as Maintenance Clerk. I am now involved in most of the tenant customer journey, including viewings, producing inventories, check-ins, carrying out property inspections, making sure that properties are maintained in an acceptable state and condition, tenant check-outs, identifying works required after check-out (applying the principle of fear wear and tear) and managing the return of deposit.