Ruth VosperOffice Manager

I joined Northwood in January 2007 as an administrator and I have worked my way through promotion to the position of Branch Manager. Over the 12 years that I have been with Northwood I have accumulated a wealth of information in a variety of roles as I have progressed through the organisation. I am now responsible for the day to day running of the branch which includes the management of a large property portfolio and ensuring that all policies, procedures and key documentation is compliant with current industry regulation and guidelines. I also provide training and professional development to staff to ensure that the office runs efficiently and my team delivers the best possible customer service standards.