My experience of letting agents is they either care about your views and wishes or it's an uncomfortable sales pitch from the start. When I contacted Northwood my partner and I were in a difficult situation, having been dropped at the eleventh hour on a previous agreement. I explained the situation, we were granted a prompt viewing of a suitable property and secured the tenancy quickly and in time for our initial moving date. The ongoing service has been exemplary; the landlord was contacted quickly when a problem developed and the issue resolved. We have called into the office on a few occasions and are always met in a professional and good-humoured way by all the staff, so it feels easy to pass on any concerns or feedback. No complaints whatsoever and I would recommend Northwood without hesitation.
Hi Amanda, I really appreciate the wishes, please extend my thanks to everyone in your team. You guys have been wonderful to us, especially Catherine and Leanne. I will be recommending you guys to my friends as well. Regards, Ali
Mr and Mrs P - Milton Keynes
Dear Anita/Simon, Happy New Year to you. Thank you for the Christmas card, I thought this was a lovely touch of Northwoodâ€™s. We have had a considerable amount of issues with both the agents we have previously rented from, as well as those we have used to rent out our property (which we now manage ourselves). However, if in the future this becomes an issue for us, we would not hesitative in using your company, as you have been committed and responsive at all times. Thank you.
A.S. - Landlord, Milton Keynes
I have two properties in Milton Keynes managed by the Northwood team at Newport Pagnell. Over the last 4+ years I have found all the team to be extremely professional in their dealings with me. The guaranteed rent scheme gives me the piece of mind I need as a landlord especially as I live abroad. No landlord wants to incur additional costs due to things like faulty boilers however with Northwood I always receive quotations in advance and where challenged a re quote from another supplier. Rental payments are always on time and I cannot fault the administration process.