What to Expect – Renting with Northwood Exeter
At Northwood Exeter, we believe that renting a home should be straightforward, transparent, and stress-free.
Whether you’re a first-time renter or a long-term tenant, we’ll guide you through every stage of your tenancy with clear communication, professional service, and genuine care.
Here’s what you can expect when you rent with us.
Before You Move In
1. Honest and Transparent Listings
All our properties are accurately described and photographed — what you see is what you get.
Our listings include full details on rent, deposit, council tax bands, and key features, so you can make informed decisions before viewing.
2. Smooth Application Process
Once you’ve found the right property, we’ll guide you through the application process step by step.
We’ll carry out all referencing and right-to-rent checks quickly and fairly, keeping you updated throughout.
We’re here to answer any questions about income requirements, guarantors, or documents needed.
3. Clear Tenancy Agreements
Your tenancy agreement will be easy to understand, outlining your rights and responsibilities clearly.
We’ll explain everything before you sign, so you know exactly what to expect.
Moving In
4. Thorough Check-In Process
On move-in day, we’ll complete a detailed inventory and ensure your new home is ready for you.
You’ll receive:
- Your keys
- Inventory and condition report
- Deposit protection certificate
- Safety documents and emergency contact details
Our goal is to make sure your new home feels safe, comfortable, and welcoming from day one.
5. Tenant Portal Access
Once settled, you’ll receive access to our secure online tenant portal, where you can report maintenance, view tenancy documents, and communicate with our team 24/7.
During Your Tenancy
6. Responsive Maintenance
If something goes wrong, we’ll handle it quickly.
Our maintenance team uses trusted local contractors and keeps you informed every step of the way.
For emergencies, we provide clear out-of-hours contact details so you’re never left without support.
7. Regular Inspections
We’ll carry out periodic inspections to ensure your home is in good condition and that everything’s working properly.
These visits are always arranged in advance and carried out respectfully.
8. Fair Communication
We pride ourselves on open, honest communication.
Whether you need help understanding your tenancy, advice on renewals, or guidance on moving out, our Exeter team is always here to help.
At the End of Your Tenancy
9. Simple Check-Out Process
When it’s time to move out, we’ll arrange a convenient check-out appointment.
We’ll review the property against your inventory and process your deposit return promptly and fairly.
10. Moving Support
If you’re moving to another area or looking for a new rental property, we’ll help you find your next home — whether it’s in Exeter, Ashburton, or another Northwood branch across the UK.
What Makes Us Different
- A friendly, approachable team that genuinely cares
- Clear communication and transparent fees
- Fast, reliable maintenance response
- Professional standards with a personal touch
- Part of a trusted national network with over 90 offices across the UK
Rent with Confidence
At Northwood Exeter, we’re proud to offer tenants a better renting experience — built on trust, transparency, and care.
Contact us today to arrange a viewing, discuss your tenancy, or learn more about renting with Northwood.