Duncan has been instrumental in organising our house purchase. He was kind and personable when showing us around and very accommodating when we wanted to see the house again (and again!). He is honest, knowledgeable and responsive and always available to speak when you need him. Duncan is very professional and went above and beyond what you can expect from an estate agent, both during the process and afterwards when we had follow-up requests. We recommend Northwood and Duncan in particular to everyone.
Duncan was phenomenal. Went above and beyond between all parties involved to negotiate and keep sale on track. It was close to falling through at one stage with solicitors being stubborn and Duncan mediated between everyone. He was patient, kind, strong advisor to us all and continuously gave constructive feedback about what I should do differently where he felt that I or my parties were causing a block. We were a difficult sale and took up a lot of Duncan's time. I was based in New Zealand which made everything harder for Duncan, yet he always found a way. Highly responsive and pragmatic. I can't advicate highly enough for how professional and expert in his field Duncan is. Thanks - This sale would not have completed without him.
All staff has been absolutely amazing throughout the renting first and then assisting me with the sale of the property. Zayaan always friendly and professional . Duncan was juts great. He assisted me from the beginning to the end of the sale. He has patiently supported me clarifying all my doubts and giving me excellent advices. The all staff shows efficiency, experience and knowledge. I do highly recommend them.
Since they took over my property, can't really fault the level of service, quick and personable responses while being professional - better value than other high street chain estate agents
Great understanding of tenants daily committed duties, great ability to organise works and contractors, with out stressing the tenants. 5* service
As a first time landlord, I found myself overwhelmed with the amount of agents wanting to let my property, but Duncan (and Northwood) stood out because of his kind and patient manner. He was efficient without being pushy and had extremely good advice and wisdom to pass along. I felt 100% confident that he could find a tenant who would appreciate and look after my house and am pleased to say that Northwood has made the whole procedure painless. The agency also has very good rates and Duncan was quick to respond to my various emails regarding the costs of letting out my house. I have also been in touch with Zayaan regarding some details about the house and have found her to be extremely efficient and professional too. I'd recommend Northwood 100% to anyone either wanting to let their property or to prospective tenants.
My partner and were new to the area. We saw a lot of houses and a lot of estate agents. We knew after the first viewing that we wanted the house Northwoods had listed, that Duncan Burge had showed us. We moved fast, as did Northwoods. We agreed on a very sensible number. Duncan was friendly, professional, honest, and never pushy or hustling, as some agents can. What proceeded was a long and difficult process, wholly due to a complicated deceased estate on the vendors side over which we nor Northwoods had any control. Duncan steered us through with dedication, commitment, kindness and compassion. Duncan and Northwoods stuck to their word, as we did with ours. I'm pretty sure many agencies would not have handled it with such aplomb. We were thrilled with the result and would highly recommend for a personal, professional, and most importantly, a very human service.
My family and I are delighted to commend the excellent personal and professional services provided by Northwood and, particularly, Duncan Burge, I assisting us with the disposal of properties in our deceased Mother's estate. There were unexpected complications to unravel and resolved but their expertise and understanding led to satisfactory and appropriate outcomes. We would unreservedly recommend Northwood to both sellers and buyers and would certainly use them again if the opportunity arises.
Duncan was friendly, proactive and helpful, assisting in many practical matters to ensure a smooth sale. We were impressed with the personal service offered by Northwood which has been so different from the 'chain store' experience of many high street agents. Good market knowledge also enabled Duncan to achieve a higher price than the other agents estimates. Would definitely recommend.
We have been with Northwood for 3 years. Stuart has been continually helpful with suggestions on how to get the best rental for the house and with managing any difficult issues. The team are quick to respond to any questions and do a good job of working directly with the tenants. I would recommend Stuart and Northwood to any landlord in SE22.
We had a great service from Northwoods - they were very professional and kept us informed of progress in a timely manner
Great Agents...No fuss with Northwood renting my property out. I instructed them to not contact me over trivial matters and just sort out any issues that arises. Unlike other agents, they comply to my wishes and let me get on with my life without any worries over my property. Top notch...5 stars
Duncan provided us with a highly professional service. He was always contactable, helpful and able to answer our many questions. As first time buyers finding our home could have been anxiety provoking and stressful. However Duncan made us feel safe in the decisions we took and for that we are very greatful. He was always on time to appointments we had arranged with him and kept us updated with any new developments. We have now moved in and very happy. If ever we need to sell this property we will definitely go back to Duncan at Northwood.
Northwood have done a great job managing my flat for over 3 years now. They have dealt with difficult neighbours, leaks and burst pipes. They looked after both my property and the tenants. It isn't always easy, but Northwood do a great job of it.
Stuart has been helping me find tenants for about 5 years now. He always finds excellent tenants, does a thorough job of vetting them, and gets the tenancy off to a great start for me to then manage. I also appreciate his regular advice about changes to legislation and how it is going to affect me. I recommend anyone to use his services.
I just sold an investment property through the Northwood Dulwich office and was impressed with every member of staff that I spoke to from start to finish. They were professional, proactive and helpful at all times. They generated 10 viewings in the first 3 weeks of which helped generate 3 offers. They sold the property for more than I was expecting too! I'd thoroughly recommend them to anyone looking for a genuinely good estate agent!
I have used Northwood as a lettings agent for many years now. Stuart and his team provide an excellent service, reliable tenants, and good advice. I have several properties, and have used many agents over the years. I now only use Northwood. They are honest and reliable and I recommend them to everyone I know.
Duncan was excellent to work with , he has a very nice consultative approach and was fully committed to helping with the sale. He was extremely flexible with scheduling appointments and also helpful at recommending best approaches. We had an unfortunate situation where our first house purchase fell through and we needed to cancel the sale of our flat. Duncan remained positive and engaged during the delayed timeline, he also kept previously interested buyers in the loop and we ended up selling to the same people who we had accepted an offer from nearly over 6months earlier even at the higher asking price we were asking for based on the shift in the market. For a quicker sale, because we were keen to buy somewhere where the condition was that the timeline for purchase was quite tight, we actually made the decision to take on a second larger agent when we decided to sell the property the second time around, and Duncan graciously accepted the situation and remained fully supportive and active in the deal. The bottom line is that Duncan and Northwood were the ones who made the sale for us and did so very quickly, so taking on the second agency was not necessary at all - a lesson learned for me. I cant speak highly enough of Duncan personally and of Northwood, they did a great job and I would certainly recommend them.
We decided to use the guaranteed rental scheme which suited our purposes. The scheme was fair and the administration by Stuart was seamless. Any worry regarding contact with tenants, collecting rent etc...was a thing of the past. I would have no hesitation f recommending this well managed team to any prospective landlord.
I was looking for an agent I could trust, was efficient, organised and made things as simple as possible. I was particularly interested in the guaranteed rent scheme and found Stuart Williams was able to provide exactly what I needed for my two properties in London. I have been dealing with Stuart at Northwood for over a year now and where as many other similar companies do not always provide what they claim I have found Northwood to be able to do so. I can highly recommend them as agents to take care of your property.
Duncan showed us the property without being pushy or indulging in the kind of off-putting hard-sale talk that most estate agents tend to use. There was no hard-sell or unrealistic assessments of the property. After we had an offer accepted, we were allowed to visit again, this was most appreciated. He was helpful getting slow-acting solicitors to communicate with one another and moving the process along. At no point did he put us under any pressure or contribute to our anxiety during this long-winded process. There are many estate agents in London I would not use again, Duncan I would be happy to recommend to anyone and would be approaching them if it ever comes to seeling up. Thanks!
We decided for their guaranteed rent scheme and it's been the best thing ever! I wish we've known about them before. We could have saved ourselves multiple headaches.
It's now been 2 years and I can only emphasize on their excellent service: payments on time and accurately, issues dealt promptly, great communication, ... the list goes on.
Personally I've only dealt with Stuart and to be honest I think he's from another planet in a very good way!! Very professional, polite, honest, extremely knowledgeable on his field; something you don't hear very often about state agents.
In general I don't tend to give full marks for anything, because I believe there's always room for improvement. But in this occasion they are the exception, a rare gem!!
I can thoroughly recommend Northwood Estate Agents for selling a home.
From start to finish everything was dealt with extremely professionally. Especially Duncan Burge is an excellent agent who helped out with any query and problem I had in a very patient and understanding way. I had to deal with the sale from abroad and could rely on Northwood in multiple ways; their communication was excellent and their actions where always undertaken promptly and as promised. I am glad I sold my home with Northwood; it made the whole process less nerve-racking!
Thank you Duncan for your time! It was a real pleasure!
Excellent service. Good communication throughout process helping to with chase solicitors on vendor side. Flexible in allowing multiple viewings of property once offer accepted. Highly recommended.
I recently bought a flat in SE5 through Northwood, Dulwich, who provided me with first class service from start to finish. Duncan was happy to show me the property and provide answers to all my questions on two consecutive evenings at very short notice. Without his prompt and knowledgeable service I would likely not have made an offer. During the transaction Northwood were very accessible, always calling back promptly to any messages, quickly finding answers and being proactive in liaising between me, the vendor and both sets of solicitors. Northwood run a very professional operation.