Watford Tenant Info

We are registered with NALS Client Money Protection Scheme (member number A3170) and SAFEAgent Clients Money Protection Scheme (member number S2303) 

Tenant Fees for tenancies starting on or after 1st June 2019



Before start of referencing the following is payable to Northwood Watford Ltd “the Agent”.


Holding Deposit* – Maximum of 1 weeks rent (per tenancy)


                            * This may be a non-refundable payment


This fee is non-refundable should you decide not to progress your application, fail to provide your documents or the tenancy application within 5 days of paying the holding deposit, fail to sign your tenancy agreement within 15 Calendar days (unless otherwise agreed in writing), or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check. It will be returned to you in the event the landlord is unable to proceed.


Before start of Tenancy the following is payable to Northwood Watford Ltd “the Agent”.


Deposit**   equivalent to five weeks rent. This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.  This will be registered with an approved Deposit Scheme




Outstanding rent for the first monththis is the monthly rent MINUS the holding deposit (assuming your application/referencing has been successful). During the Tenancy (payable to the Agent)

Payment of interest for the late payment of rent 3% above Bank of England base rate.  This is calculated on a daily basis from the due date. 


During the Tenancy as applicable (paid to the relevant provider or Authority)


Utilities – gas, electricity, water and sewerage

Communications – telephone and broadband

Installation of AND subscription to cable/satellite

Television licence

Council Tax


Lost Keys or other Security Devices


Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant.  If extra costs are incurred there will be an additional Agency Charge of £15.00 per hour for the time taken replacing any lost keys or security devices.


Variation of Contract (at Tenant’s Request and if agreed by Landlord).


£50 (inc VAT) or agents reasonable costs if higher:

To cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.


Change of Sharer (at Tenant’s Request and if agreed by Landlord)


£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:

To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents


Variation of Contract (at Tenant’s Request and if agreed by Landlord)_


£50 (inc VAT), or agents reasonable costs if higher:

To cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.


Early release from tenancy


If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you will be liable for the following, unless agreed in writing:


  1. Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner

  2. Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner

  3. There will be a charge, if appropriate, for the landlord’s costs for re letting the property.

  4. These costs will be no more than the maximum amount of rent outstanding


    Other payments


    Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.


    Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

    Similarly, if a contractor is called out at an agreed date/time and you are not present, the contractor call out charge will be the responsibility of the tenant.


Northwood Watford Ltd is a member of NALS and Safe Agent. Safe Agent is a client money protection scheme.To view our certificate please click here. We are also members of The Property Ombudsman, which is a redress scheme. You can find out more details on our website or by contacting us directly.

Tenant Fees for tenancies before 1st June 2019

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.  With the exception of the holding deposit, any other cash payments will be subjected to a £20 handling fee to cover bank charges and other adminstartive costs. 

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent

We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy

If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references

We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out

We will charge a fee for the Check Out appointment.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee

If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent

We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. Similary banks charge us a cash handling fee, so if you your rent in cash we will make a charge to reflect this and time for lodgning the funds. We will always tell you if we have to make any charges when accepting payments. 

Our tenant fees for tenancies pre 1st June 2019 are as follows:

  Charge (inclusive of VAT where applicable)
Renewal fee  £36
Early release from tenancy  Landlord re-let costs (usually equivalent to 1 month rent plus an administration charge of £150)  
Late payment of rent   £48 plus interest on outstanding amount
Abandoned call-out visit of a contractor   £36 plus contractor call-out fee
Change of contract after tenancy start   £240 (will require landlord consent)
Check-out  £180
Abandoned check-out  £72
Minimum Arrangement Fee (cleaning/repairs after check-out)  £48
Overpayment of Rent  £36
Mortgage/Landlord References  £36
Northwood Watford
Opening Times Monday - Friday 9:30 - 5:30 Saturday 9:30 - 16:00 Sunday Closed
Registered Office: Northwood (Watford) Ltd, 278 St Albans Road, Watford, WD24 6PE - Company number 5682058. VAT number 882819186.
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