Tenant Guide - in an emergency

It's difficult to know what to do when something goes unexpectedly wrong in the property you rent. What actually is an emergency? who should you call? What should you do? To assist you to take the right course of action as quickly as possible, we have produced the below guide.



tenant emergency


You must ensure that any contractor you instruct is suitably qualified to undertake the work needed.

Please note that if an emergency call out is arranged and the contractor finds the issue not to be an emergency and could have been dealt with during our normal office hours, you may be responsible for the cost. Please check with your local office for specific details.


Any emergencies should be reported immediately to your local office (during our office hours) or the relevant emergency department depending on the circumstances. A number of offices have an automated system for reporting maintenance and emergencies which can be accessed by clicking on the below button on each office page or some offices may have an emergency number you can phone.

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