Steve is highly customer service orientated and is the owner of Northwood Bolton which he took over in November 2016. He graduated and worked in chemical engineering but then had a career shift into customer service working in senior management positions for GE, AmEx, Aegon and CHEP. He has built a team delivering excellent customer service; the awards made by allAgents in 2015 and 2016 and the countless recommendations the business receives are a testament to this. Although not from Bolton originally, he has owned Northwood Wigan for over 9 years and so knows the area very well! Steve has achieved the highest qualification in lettings the BTEC Level 4 in Lettings and Residential Management. He would love to hear from homeowners / landlords who are looking to sell/rent their property.
Emma Bonney MNAEA
Emma has worked within the retail and customer service sector since leaving school at the age of 17. She joined the estate agency sector in 2009 working for a corporate agency and progressing with the company during her time there from sales advisor to marketing advisor and was then promoted to branch manager running both sales and lettings businesses along with managing two branches. Emma plays a central role within the team and oversees the day to day running of the branch to ensure the best possible customer service is delivered to our customers. She enjoys the opportunity to meet with landlords, homeowners, buyers and tenants to discuss all their property needs. Emma understands and fully appreciates the importance that is attached to buying, selling, letting or renting a property and she aims to make the process as individualised and seamless as possible.
Rebecca began her role at Northwood Bolton in February 2014, after working within the community in the local media industry for 13 years. She prides herself on her extensive knowledge of the Bolton area, and over the years has gained a breadth of familiarity and experience in the Lettings Industry. Rebecca is very efficient in her day to day role, and is driven to provide exceptional customer service to our clients.
Senior Lettings Administrator
Diana joined Northwood Bolton in October 2016 as a customer service advisor, since her time here Diana has progressed into her Sales Negotiator role, having previously worked for a Bolton based business transfer agent for 9 years. Diana brings with her not just knowledge of the area, but also her skills in creating fantastic relationships with both vendors and purchasers. She now strives to work with vendors and buyers to ensure the smooth running of Sales. Diana is driven by her excellent customer service skills, she enjoys communicating with clients and prides herself on being prompt, friendly and helpful.
Meganne joined Northwood in February on a part time basis to assist with administrative jobs. She is currently completing a degree in Forensic Psychology and has lived in Bolton all her life. Meganne is passionate about providing excellent customer service and always works in an efficient manner. She is also known for her extensive involvement with charities over the years, Meganne is the youngest patron for the Zak Vali Foundation.
Joanne is a highly valued member of the team for her detailed knowledge of property management. She brought to Northwood many years of experience in property through working within the Estate Agency industry for over 8 years. She manages all aspects of inspection and maintenance in properties. She is highly recommended by tenants and landlords alike for her desire to sort property issues out as quickly as can be achieved. Her focus and attention to detail is widely recognised by the customers and the rest of the Northwood team.
Senior Sales Negotiator
Before starting her career in estate agency two and a half years ago, Lauren worked within the hospitality sector which she started after graduating from univerisity. This led to her passion for providing excellent customer service and she continues to pride herself on doing so. This then combined with over two years experience as a sales negotiatior for a corporate agency, has led to her progression into the role of senior sales advisor here at Northwood. She loves the opportunity to meet with homeowners to discuss their goals and how Northwood can help to achieve them. She fully appreciates how stressful the process can be due to buying her first home two years ago so will always go the extra mile to ensure a smooth process for each and every customer.
Sales & Lettings Administrator
Laura joined Northwood this year with over 10 years experience in dealing with customers and has worked for another Letting Agent previously. She comes to us with many recommendations from both landlords and tenants, her desire has been to be part of a professional team that has a customer service focused approach which she feels she is now part of. Laura considers herself to be enthusiastic, eager and passionate, with a willingness to learn and use her knowledge of the industry to help her in her role. Outside of work Laura has a degree in Photography and lives in Bolton giving her local knowledge.
Harriet joined the Northwood Bolton in May 2019 following her relocating from another Letting agent. She prides herself on her extensive knowledge of the property industry having dealt with lettings for 7 years.
She enjoys going out conducting viewings and loves finding new tenants for our landlords. She thrives on delivering exceptional customer service at all times. Contact Harriet now to discuss how she can assist you as a landlord or tenant.
Chris started with Brook financial earlier this year, having learned the ropes in another MAB office. He graduated in 2009 and has a wealth of experience in retail management where he developed a real passion for customer service, which drives him to go the extra mile for every customer. Outside of the office, Chris enjoys rugby, reading and spending time with his young family.