Early May Bank Holiday Opening Hours
The office will be closed from 5.30pm on Friday 2nd May 2025 and will re open on Tuesday 6th May 2025 at 9.30am.
In an Emergency
Initial Procedures to keep you safe and prevent further damage:
· Smell Gas – Turn your gas off at the meter by turning the valve and call Cadent 0800 111 999.
· Boiler Breakdown – Turn off the boiler, send us an email and await further instructions from a professional tradesman. Allow 24 hours for us to arrange a tradesman.
· Electrical fire – Turn all switches to the off position at your consumer unit. Email us and someone will be in touch within 24 hours. In case of fire call the Fire Brigade.
· Water Leak – Turn your water off at the stopcock.
· Sewerage leak or blockage – Call your water supplier in the first instance as they are often liable for the unblockage of shared drains.
During office opening hours please call us to report directly. Do not use the FIXFLO link below unless the matter is minor.
Out of office hours procedure;
Please report any urgent maintenance via FIXFLO and someone will aim to contact you within 24 hours.
Please note that it is very difficult to arrange out-of-hours contractors so please bear with us.
Should you call out our contractors out of hours and it is not deemed an emergency you may be charged for the call out.
During cold weather we have a lot of reports of boilers breaking down due to the condensate pipe freezing up. Please do check this is not frozen before calling. Alternatively, it could be the pressure on the boiler system which needs to be topped up. Both are in fact tenant liability and can easily be resolved; there are many self-help guides on YouTube which can help you with both matters should they occur during this time.
