Each Northwood office is locally owned and operated by highly trained professionals who have the dedication, motivation and business credentials to understand how quality customer service businesses need to be run to enable them to thrive and be profitable.
Local ownership ensures a commitment and dedication to its success which benefits customers in terms of the service they can expect to receive. No faceless corporates here! The buck stops with the local owners and they completely understand that. Attention to detail and customer service are the principal ingredients therefore and this is delivered by locally recruited, well trained and motivated staff using all the services of a national network. To find your local office click here.
One of the largest letting agents in the UK, Northwood operates tried and tested systems that are continuously evolving to ensure that they remain at the cutting edge.
This is further supported by our nationally recognised brand with innovative marketing tools that ensure maximum exposure for customers' properties.
All of our systems are checked annually by the Trading Standards and renowned property solicitors to ensure that they comply with all of the latest legislation. Qualified trainers provide dedicated training in a purpose built training suite to ensure overall professionalism and each office is annually audited by a dedicated audit team.
Each Northwood Office must operate under strict codes of practice. All of our systems are checked by Trading Standards annually and we are members of The Property Ombudsman. Each business is also encouraged to be licensed by one of the sector's main self-regulatory organisations the National Approved Lettings Scheme (NALS).
Northwood GB Ltd is a founder firm behind the SAFEagent initiative and have provided practical and financial support in establishing the SAFEagent mark. All Northwood offices that have affiliated with NALS or one of the other recognised industry organisations will be able to register in support of SAFEagent. The purpose of the initiative is to raise consumer awareness on the benefits of using a letting and management agent that subscribes to a Client Money Protection scheme (CMP).
Northwood started life in Portsmouth in 1995 offering customers a unique guaranteed rental income service they called their Platinum Scheme. This innovative service proved a big hit with landlords and soon Northwood was expanding into Southampton, Milton Keynes and Northampton.
Northwood has now grown to over 80 offices nationwide from Aberdeen in Scotland to Truro in the South West and from Cardiff in Wales and to Norwich in East Anglia and has relocated the original office to prominent flagship premises (see above).
Each business is operated locally by experienced and high calibre professionals who go through an intensive six week residential training program. Staff are also recruited locally and attend a two week induction training program. This approach provides customers with the benefit that the business owner who is a local person is motivated to be successful as they are financially committed to it and this all leads to an understanding of the importance of professional customer service!
When you put this together with the power of a national organisation who in turn provide quality marketing tried and tested systems that include Estate Agency, Financial Services and high calibre accredited training you get a potent mix that customers can only benefit from.