Can't fault them. We chose Northwood after speaking with 3 agents and was, frankly, surprised by their honesty and efficiency. They found tenants within 2 weeks :-) They were professional and efficient in all our dealings and have surpassed our expectations.
Great estate agents - so helpful
A massive thank you to you & your team for the support through this process, I would most definitely recommend you to others & if I every found myself in a situation with a property to let in the future you will be hearing from me.
Paul was excellent from start to finish. He kept us informed every step of the way and was very patient with us and thoroughly explained everything. He was happy to let us have as many viewings of the house as we wanted. He was a pleasure to work with and made buying our first house that bit easier. The gifts when we got the keys to the house made it that much more special. Thank you for your help Paul.
Having employed Northwood, formerly Hastings, to sell my father's property I found the service first rate.
The property, being in Earley, was outside the usual location for Hastings but this was no bar to the service received. The agency took on the competition and even though the property took rather longer to sell than might have been expected, the level of efficiency and enthusiasm for a sale never dropped. At one point we had a sale, but this later fell through, and this seemed to galvanise the staff to greater effort.
The distance from the office to the property was not inconsiderable but this did not deter effort.
The main contact for me was Paul Surtees and he was very ably supported by Livvy. Paul was always pro-active and on top of all processes. He was helpful, efficient and driven to succeed in this sale. He kept me informed at every stage, which can be a problem with other agents. Livvy was polite and courteous at all times and took messages when I called properly. As a front of house contact she provides exactly the right image.
All in all I would recommend both and the agency as a whole.
After having some less-than-stellar letting agents in previous cities, Northwood made my move to Reading in late 2018 an absolute breeze. Fantastic service from Sarah throughout the letting process for my first property, even meeting me for a first viewing on her way home from the office! When I left the property in late 2019, for somewhere which was completely unsuitable, Northwood - and in particular Lisa and Sarah - were there to support me all the way in my search for a new place to live, sending me details of properties as soon as they were due to become available, and effectively rescuing me from a terrible home situation! Now settled into my new place, I wanted to thank all at Northwood Reading for their exceptional service; if I can avoid it, I'll never use another agent in Reading!
I would highly recommend Paul & Livvie - they were great with our house sale. They talked us through the process and kept us informed every step of the way when we were exchanging and in the process of buying another property. They were fantastic in chasing information for us and really helped to complete the move just before Christmas. If you're looking for a trustworthy estate agents and people, honestly reach out to them! We are really happy in our new home and we thank them for helping us sell our old house.
Very good agency. I am with them for almost 3 years. Never had problem. If I have any issues in the house they are solving as soon as possible. I recommend them
My partner and I have been renting a flat with Northwood in Reading for the past few months and we could not be happier with the service. Any issues have been resolved efficiently with no hassle at all by Sarah and others. The customer service is always friendly and professional. Thank you Northwood!
As a company, we had no reservations using Northwood Ltd for accommodation in Reading. Lettings coordinator Lisa made the process extremely simple and straight forward especially when it came to organising furnishings for the property. Her friendly approach and professionalism made my job so much easier. We would strongly recommend their services without hesitation!
Contacted Northwood following a recommendation from a friend after my previous Managing Agents let me down. Mitch was quickly on the case and ironed everything out. Transition was smooth and he dealt with me personally to ensure there was no hassle. I wouldn't hesitate to recommend Northwood to anyone thinking of renting a property. First class service!
We have used Northwood to assist with relocation of staff as part of our recruiting process, if relocation is involved. They have always responded quickly to provide our potential recruits with up to date and helpful information about the Thames Valley housing markets. We would not consider going into detailed recruitment arrangements, prior to Northwood having spoken to relocation candidates. I would have no hesitation in recommending these servoces to other businesses. Paul Sampson Director Green Parlour Flroists
Dear Mitch. I wanted to write to you to express how happy we are with you and the service your team provides. By using Northwood's guaranteed rent scheme I have been able to remove all the stress and worry between rental periods because in fact I never have a rental period anymore. My rent is guaranteed so I can budget my expenses with my income. Aside from the odd maintenance issue, which you are flexible enough to allow me to do myself, I would hardly know I had the flat. Furthermore, judging by the condition of the property on my last inspection the quality of the tenants is excellent. I have and will continue to recommend your services whenever I have the opportunity.
We wanted to take this opportunity to say thank you for your assistance with selling Daniel's house in Thatcham. It took the stress away from him and the process ran very smoothly.
We would definitely recommend both yourself and Northwood to other people who are looking to sell their house.
I have used Northwood for several years for the rental of my properties. I have found them to be honest and personable which is hard to come by estate agents these days. They have managed the properties with close attention to detail which has left me at peace knowing they are well looked after. The only issue was a few months ago when I experienced difficulties with communications regarding a property visit and that was a rather difficult time. I talked with their Director, Mitch, and subsequently met with him, and everything was sorted out. They’ve been fab since. I look forward to working with Northwood for the foreseeable future
I recently inherited a flat in need of complete refurbishment. Mitch and his team did this professionally, quickly and to a very high standard. Nothing was too much trouble and as I do not live in the area I was kept in regular contact by phone and email with photos of work being done.
I am very happy with the end result.
In short, these guys are just one of the best estate agents.
We have put our house on the market for some time and used various different estate agents only to found out they are just very enthusiastic at the very beginning but will cool off in weeks. To look for a change, we decided to give Northwood a go having heard their excellent service in property lettings.
Ben has been extremely helpful from day 1, he goes above and beyond to achieve the sale. he advised how the house should be decorated to attract views and provide a lot of help on that, when it comes to the sale he is always on top of everything. He recommended a rather good solicitor to deal with the selling, but the buyers weren't so great. Ben has been very proactive in chasing up the seller's side which we all understands is extreme hard work.
When Ben was off, the case was passed to Mitch and Sarah. We have experience with other agents where if the person who is handling your case is off, its pretty much sits there for however long until that person is back. But with Northwood, this is NOT the case. In fact the whole branch has been super helpful, working as a team, taking care matters when one is off.
Northwood Reading Branch has set an extremely high standards in the property service industry and in fact in any industry and I would without a doubt and without hesitation use them again and recommend to anyone who is looking to buy or sell.
Many thanks to Ben and Sarah and all the team at Northwood, Reading, for the superb service in selling our property. Nothing is too much trouble for them, and they have really looked after us. We're looking forward to working with them again in the future.
The whole process is very smooth. Northwood is very flexible with us. On a number of occasions, Ben has gone for the extra mile to make sure things are sorted in our preferred way. Very happy so far.
I rarely leave feedback but in this instance credit where credit's due. We first used Northwood after they were recommended by close friends to rent out our 3 bed end of terrace house. They were excellent always helpful, amenable and down right nice!. Communications were faultless and pleasant. We were so pleased with their service that when the time came we naturally used them to sell our property. If you have ever been involved with selling your house you know how stressful it can be. I'm pleased to say they exceeded our expectations. Finding buyer really quickly and when the first buyer fell through, getting replacement buyers in place quickly. Once again they were on top of the situation the whole way through the process.
Ben and their office staff were always friendly and understanding. My only issue was that my wife received flowers on the sale of our house and I sadly was left forlorn. Hey ho that's a mans burden. A great team I highly recommend.
I have been dealing with different estate agencies in Reading for some time and it is fair to say Northwood is the best one here, FAR FAR better. I wish I had been told that Northwood is that good so that I did not have to list my house with other agents who totally wasted my time. Ben was helping us selling our house and he has put lots of efforts on the whole process, from taking lovely pictures in house to constantly keep in touch with me and the buyer regularly via telephone and email. I totally appreciate the amount of time he and the whole team in Reading branch has put in when the buyer raised many queries. Ben is very hardworking, helpful, smart and courteous all the time. Whenever I call the branch, somebody like Amanda, Amy and Mitch will deal with my issue immediately even when Ben wasn't there. All of their staff are amazing. I would definitely recommend Northwood for anyone who is looking for renting or selling their houses.
As we have rented a few properties in the UK, we have dealt with a significant number of agents. We can safely say that Northwood Reading & Newbury have provided us with by far the most positive experience. While we mostly communicated with Sarah, the comments are for the team as a whole.
We always felt that we had someone on or side for any problem that occurred, communication was always clear and throughout every interaction it was evident that there was a genuine effort to cater for our needs. Fees were lower than all other agents in Reading we interacted with and we never experienced any problems whatsoever with Northwood. If we have to single out one thing that sets Northwood apart from the others is that they strive to build a personal relationship with the client, making you feel really well looked after.
This agent is highly recommended!
Thanks for everything, Mitch - I'm so appreciative of the service I received from Northwood and especially with Lana, she was an amazing tenant
Dear Mitch. Thank you for all your help with our property in Bucklebury. From renting it out to selling it, you have provided a very professional service. We will definitely recommend you to friends and family.
This is a great agency, I was impressed how well they managed the property I was renting. Kind, professional and very efficient staff. Really happy I rented with them. Highly recommended.
Northwood started to take care of our shared house after our private landlord moved to Australia. The handover and swap to the new contract was flawless and overly correct. Michelle and Sarah have always been highly professional. They were friendly and responsive to all our inquiries via phone and email. All in all Northwood provided a great service to my flatmates and me. I can only recommend them.
I have no hesitation in recommending Northwood as the Estate Agent to use in Reading. They are a very professional and friendly team always ready to help and go beyond the normal realms to locate, find and vet good tenants. They are relationship based and customer centric. They act with Integrity and am sure they act fairly with tenants too. They are the only Estate Agent in town offering the rent guarantee to Landlords which I think sets them apart from the others. I will be using Northwood for property sales aswell.
Excellent and helpful agency to deal with during the 12 months tenancy we had. Can't praise Sarah highly enough for all her help with the couple of issues we had, all solved quickly and efficiently. Would happily use again and recommend to other.
I recently bought a flat through Northwood Reading. Due mainly to an issue with the numbering of the property, it took nine frustrating months from having my offer accepted to completing. Were it not for the ingenuity, supportiveness and sheer indefatigability of Northwood, in particular Ben, there is no doubt either I or the vendor or both would walked away long before the deal was done. When next I move, I shan't consider any other agent to sell my property. I unreservedly recommend Northwood and their dogged determination.
Brilliant service from Ben. He was really help us to set up my house in perfect condition for the right market. Sold my house in 2 days. Definitely worth to recommend.
Dear Sarah. Once again thank you so much for this partnership. The experience with northwood has been great!!!
All the best to all of you and hopefully we will see each other again one day!!!
We have found the service from Northwood to be professional and all staff we dealt with were helpful and friendly. They were upfront with their fees from the start which are reasonable and straight forward.
The maintenance issues we had were responded to quickly and efficiently.
I would recommend this agent to anyone looking to rent a flat, our experience has been very positive
I used Northwood for a tenant find on a one bedroom apartment in Reading and was very impressed with the service provided. Northwood had lower tenant find costs than competitors and were professional from the outset, offering helpful hints and tips to aid the tenant find process. I found the service provided very efficient while also being personal to my needs. I would highly recommend Northwood and would certainly use them again.
Dear Ben. You have been a pleasure to deal with! Please pass on my praise to your superior, as it's so nice to deal with a human being!!!
.... Throughout this process you and the office staff have offered a first class service and I would recommend you to anyone.....
To Michelle - thanks again for all your help regarding our tenancy, it really is appreciated, and myself and Claire can't praise you enough for how helpful you've been.
Very happy with the way I was dealt with when finding a tenant. They did far more than I expected and kept me informed throughout the process. Further, my tenant was very happy in his dealing with Mitch, Sarah and Michelle So I had a very happy tenant from the start. They took control of all the process ensuring I had all details and necessary paperwork, plus carrying out the reference and credit checks.
The fees were fully explained up front. I was surprised at the amount of work they did for the money. Definitely very good value for money.
I am relocating to Switzerland for work and Northwood will be managing my property under their guaranteed rental scheme. From the start Mitch was friendly, professional and full of good advice and recommendations to help me get everything organised and ready. He and his team have made the whole process so easy and I am confident that I am leaving my property in good, safe hands.
I just wanted to thank you for the great job you and your team did in selling my property and assisting me with purchasing my next property.
The effort put in by your team to market my property was fantastic. The interior designer who visited my house to make it more attractive to potential buyers had some great ideas which transformed my home and the professional photographer did am amazing job with the photos. I was incredibly pleased with the final glossy brochure.
All this effort meant my home sold within a couple of weeks and for the asking price which I was so very pleased with.
In addition you personally supported me with problems I had with my purchase, which I would like to thank you for as the move would not have gone so smoothly without your intervention.
Thank you for all your support and help, I will highly recommend your services to friends and family.
I was talking to a friend last week about properties and was keen to explain to them that one of the best things I’ve ever done was entrust my investment with you. By using Northwoods guaranteed rent scheme I have been able to remove all the stress and worry between rental periods because in fact I never have a rental period anymore. My rent is guaranteed so I can budget my expenses with my income. Aside from the odd maintenance issue, which you are flexible enough to allow me to do myself; I would hardly know I had the flat. Furthermore, judging by the condition of the property on my last inspection the quality of the tenants is excellent. I have and will continue to recommend your services whenever I have the opportunity.
I used these guys for 2 years and they were excellent in every way. I have used other agents in the past but these guys were the best. If you are a landlord don't hesitate to use them.
I am sure i will be using them again at tsome point
We have always had a fantastic service from Northwood! The few faults that we have reported have been fixed in good timely manner.
"....you have gone the extra mile... "
"... we are really pleased with how everything has been handled, we would definitely recommend you to anyone looking to rent one of your properties ..... you have been great letting agents...."
"....I am completely satisfied with the service you have provided. I have already recommended Northwood to two of my friends..."
I would like to say that my experience with you guys has been excellent. I am aware that the last few weeks has not gone as I had anticipated but both you and Sarah have dealt with all issues very efficiently
I would like to thank both of you for the effort and professionalism you have shown while we tried to set one of the rentals up. Even though the deal didn't go through I appreciate the time you invested in it. I look forward to working with you in the future
I just wanted to say how pleased I've been with the service received from Northwood. Having taken the leap into becoming a landlord, you have reassured me at every stage, and given great advice. I am looking forward to meeting prospective tenants in due course and feel confident that I will soon have a secure extra income. Thanks again - for such a professional service - you really are "proper property people".
Mitch is a great estate agent and he knows his stuff!!! He is current, knowledgeable and extremely helpful. Thank you for all your help and I am glad to be working with you!
Chris H - Reading customer
I can't recommend Mitch and all the staff at Northwood in Reading highly enough. They are extremely professional and helpful towards their customers and are a pleasure to deal with. A big thumbs up from me.