LETTINGS AND PROPERTY MANAGEMENT THAT MATTER.
Northwood Cheltenham has been part of the local property landscape since 2002.
Nicola Ponsford has led the Cheltenham office for many years, continuing the business her family established – a business that has remained proudly independent in how it operates, shaped by long-standing relationships, local knowledge, and a genuine sense of responsibility for every property it manages.
Based in Cheltenham and covering the surrounding areas – including Bishops Cleeve, Winchcombe, Gloucester and Tewkesbury – the office operates across a well-established local patch, with Cheltenham firmly at it’s centre.
Lettings and property management have always been at the core of what we do – supported by the wider Northwood network and delivered with a level of care and attention built over more than two decades.
CONSISTENCY THAT YOU CAN RELY ON
A team that takes ownership
Every property we manage is treated with care, attention, and accountability.
This is not about volume.
It’s about responsibility.
Your property is not just another instruction – it’s something we are trusted to manage properly, consistently, and with long-term results in mind.
24 years in Cheltenham – and still evolving
The lettings market has become more complex, more regulated, and more demanding.
Over time, our knowledge has deepened, our systems have strengthened, and our approach has continued to evolve — ensuring our landlords are always supported with clarity and confidence, whatever the market conditions.
For out of hours maintenance please contact 01932 212002
Cheltenham, GL52 2PN, England
Fees & Useful Information
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If we are protecting the deposit in the TDS insured scheme the deposit is being held in our franchisor's The Property Franchise Group Client Account.
Client Money Protection Certificate
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Cheltenham
Contact OfficeOpening Hours
- Monday: 9am – 17:30
- Tuesday: 9am – 17:30
- Wednesday: 10:30 – 17:30
- Thursday: 9am – 17:30
- Friday: 9am – 17:30
- Saturday: 9:00 - 13:00
- Sunday: Closed
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THE NORTHWOOD GUARANTEED RENT SERVICE
Your rent. Paid. Every month. No exceptions.
A fully managed, contractual guarantee that delivers complete financial certainty.
We take responsibility for the tenancy.
We manage the property.
We ensure your rent is paid – consistently and reliably.
Why it matters
In a market that continues to shift, certainty matters.
Guaranteed rent gives you:
- complete financial certainty
- no void risk
- no arrears risk
- no dependency on tenant reliability
Just consistent, predictable income – exactly as it should be.
A different level of ownership
When we guarantee the rent, we don’t just manage your property.
We manage it as if it were our own investment.
Because ultimately – the responsibility sits with us.
Full property management, delivered with care and consistency
From compliance and maintenance to tenant communication and day-to-day management, every element is handled with attention, structure, and clarity.
Each landlord.
Each property.
Handled individually – not generically.
Because no two investments are the same.
A personal, tailored approach
We take the time to understand:
- your property
- your priorities
- your long-term goals
So the way your property is managed reflects exactly that.
What landlords value most
- Clear, consistent communication
- Strong knowledge of compliance and legislation
- Proactive, reliable management
- A considered, tailored approach
- A team that takes responsibility and follows things through
Trusted by landlords and tenants across Cheltenham since 200
We’ve built long-standing relationships with both landlords and tenants.
Because well-managed properties create better tenancies –
and better tenancies lead to longer-term stability, reduced turnover, and stronger returns.
It’s a complete approach that benefits everyone involved.
Led with experience. Supported by a team that cares.
Established by Nicola Ponsford’s mother and still led by Nicola today, the business continues with a clear sense of ownership, care, and responsibility.
She is supported by a highly experienced team, many of whom have been part of the business for years – bringing consistency, familiarity, and a shared commitment to delivering a high standard of service.
That continuity matters – for landlords, for tenants, and for the long-term management of every property.
A service built on consistency, knowledge and care – for every type of landlord.
Whether you have a single property or a growing portfolio, our role remains the same:
To manage it properly.
To protect it carefully.
And to give you complete confidence in how it’s handled.
Meet the Cheltenham Team
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