Tenant Maintenance - Northwood Thorne

If you have a maintenance issue, please consult the table within our Tenant Handbook to see whether the issue is your responsibility or the Landlord’s.

Maintenance for Northwood Thorne is supported by our centralised Property Management team, based in Doncaster, covering tenants across Doncaster, Hatfield and Thorne.

To report a maintenance issue, please submit your request through the Northwood Doncaster ActiveRepair system using the “Report a maintenance issue” button below. Each issue is assessed and graded by urgency, with priority cases handled first and all requests managed within a reasonable timeframe.

For many common problems, the Tenant Handbook includes guidance on responsibilities and simple checks you can try before reporting.