Frequently Asked Questions About Tenants - Scottish Version

Not in Scotland? Switch to Tenant FAQs (England)

How much notice should I give to end my tenancy?

In most cases, you need to give us at least 28 days’ notice to end your tenancy. However, the notice period may vary depending on the terms of your tenancy agreement.

Can my landlord increase the rent during my tenancy?

Yes, your rent can increase during your tenancy but you will usually be given at least three months’ written notice of the increase. Please also note that your rent can only be increased once per year.

What is a tenancy deposit?

A tenancy deposit is a sum of money paid by the tenant as security against any potential damage or unpaid rent. In Scotland, landlords are required to protect the deposit using a government-approved tenancy deposit scheme within 30 working days of receiving it.

Can you or my landlord enter the property without my permission?

In most cases, landlords and agents need access to properties during the tenancy agreement to carry out inspections, maintenance work, safety checks etc.

We will give you at least 24 hours’ notice and have a valid reason, such as those above, before entering the property. In emergencies, we may be allowed to enter without notice or those able to assist, ie Scottish Water, National Gas Emergency Service or emergency services.

Who is responsible for repairs and maintenance?

The property owner is generally responsible for most repairs and maintenance in the rental property, and it is our responsibility to conduct these in a timely manner on their behalf. However, tenants are expected to take care of minor maintenance tasks and report any necessary repairs promptly.

Can I make changes or decorate the property?

We understand that sometimes you want to make your rental feel more homely. Any changes or decorations to the property should be discussed with and approved by your property manager first. In some cases, you may be given permission but sometimes you may need to restore the property to its original condition when you move out.

What happens if I fall behind on rent payments?

We know these things can happen and falling behind on rent payments can have serious consequences. Please speak with your property manager or our finance manager immediately if you’re experiencing difficulties. In some cases, we may be able to negotiate a payment plan or seek financial assistance. Contact your local office to find out more

Can I be evicted without a reason?

No, agents and landlords in Scotland cannot evict tenants without a proper reason. They must provide a valid ground for eviction, such as rent arrears, breach of tenancy agreement, or if they want to sell or move back into the property. Evictions must go through the proper legal process.

There are some exceptions to this if tenancies predate 2017.

Can I sublet the property?

Subletting the property is generally not allowed without explicit permission. It’s important to discuss this in advance and seek written consent before subletting.

What are my rights if I have a dispute?

If you have a dispute, you can seek advice from organizations like Shelter Scotland or the local council’s housing department. In some cases, you may need to involve the First-tier Tribunal for Scotland (Housing and Property Chamber) to resolve the dispute. Click here to view our complaints procedure.