Steve visited my property to value it for rental purposes. I had a very bad experience with a previous tenant (nothing to do with northwood). Steve told me of various options and i chose the guaranteed rental scheme with them. Natalie now looks after everything to do with the property. I only hear from her if anything has broken and she takes care of everything for me. No hassle anymore just peace of mind, with guaranteed income each month.
I recently sold my property through Northwood and I am so glad that I did. From start to finish the service I received was excellent. Paula valued my property and explained everything regarding selling my house so well. I was nervous and a first time seller and Paula made the whole process really easy and genuinely explained everything properly to me. The viewing were excellent and they took care of this for me and always updated me with constructive feedback from viewers and gave me tips to help me as well. Yeh service was very professional but also very friendly. Jades communication was excellent through out the entire process and I was really impressed with her. She was efficient and friendly through out. She also explained every stage of the sale process well to me and gave me advice where necessary. Overall I was extremely satisfied with the service from the entire team and felt very comfortable with them all. They're all very professional yet friendly. I would highly recommend the team and I will use them in the future.
Mrs J Onafowokan (Landlord)
We have let our terrace with Steve and Debbie for over 10 years when we moved out of Stoke on Trent. They have made the process so easy and hassle free and are very accommodating of all our needs. We have now recommended family members to let trough Northwood and they too have had a pleasant experience. I would definitely recommend Northwood for all letting needs.
We purchased our first home through Northwood & it was a fabulous experience it went very smoothly & the amount of contact during the 3 months was brilliant you weren't left waiting days for answers or for a call back they sorted your queries there & then as fast as possible, Paula made the whole thing feel so easy & nothing was too much trouble, the help & support as a first time buyer was excellent. If we ever come to sell this property I would definitely use Northwood. Thanks again for all your support!!
Using Northwood Estate Agents for the sale of our Property was the best decision we made. Paula, dealt with the progress from start to finish and could not have made it more easier for us to relax throughout the progress of a house sale. The sales brochure and photos were of the highest finish and she even took care of any viewings on the property. Once a sale was agreed the process went through smoothly and we were continuously kept up to date with any progress. we strongly recommend Northwood Estate agents and are very grateful to Paula and her team for the support.
We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, Debra and the whole team are professional, courteous and always helpful. Their professional and thorough approach found us the ideal tenant and we cannot thank them enough. We have recommended Northwood to friends, who have also used them and we have no hesitation in recommending them again.
I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick to deal with enquiries. We are leaving Northwood as we are moving house (Scotland) and we shall be very sorry not to be dealing with Sarah any longer the new tenant is very lucky if they get to deal with her. Mrs CM Etchells BA.
Steve has a calm and confidence aspiring way of offering Northwood's services which managed to convince my partner not to go down the route of selling our rental property after one of our tennants sadly had to be evicted. I have worked as a service provider to Steve and his team and now seeing both sides of the buisness am fully confident she has made the right choice.
~ Mike S. Landlord