About Northwood Stoke on Trent

Northwood Stoke on Trent
Opening Times Monday - Friday 9.30am to 5.30pm Saturday 10.00am - 4.00pm Sunday Sorry we are closed

Covid-19 Corona Virus:
Following the Governments announcement 12 May 2020

The Northwood Stoke on Trent office has now reopened, we will be working on a skeleton staff with some of the team still working from home and ask that you are patient with our team as they do everything to assist you.

Viewings: In the first instance we must offer a virtual viewing wherever possible prior to any physical viewings, we are launching these viewings on property as fast as possible. Where a physical viewing is still required, strict guidelines must be observed which you will be made aware of prior to the viewing taking place.

Sales: We have been working very closely with our clients throughout the lockdown to ensure where possible sales have still been progressing to completion, we will be looking to offer virtual viewings in the first instance and where a physical viewing is to take place strict guidelines must be observed, you will be made aware of these prior to any viewings taking place.

Lettings: We are currently only looking at emergency maintenance issues and your safety as always will be our priority, if a gas safety certificate is due to be completed during the lockdown period we will contact you to arrange a suitable time. Please see the detail below regarding the safety and wellbeing of both yourself and our contractor partners.

We are hiring: Administrator/Negotiator - click here for more information. 

Non- exhaustive List of Urgent maintenance issues:

  1. No hot water in the house
  2. No heating and vulnerable / high risk occupants
  3. No working toilets in the house
  4. Blocked drains with sewerage in house
  5. Structural problems risking safety of occupants
  6. Gas leaks prior to contacting Northwood dial 0800 111 999
  7. No water / electric
  8. Major leaks
  9. Broken windows / doors that breach the security of the property

Office Access: No access will currently be available at our office in Hartshill, instruction will be given where we need to conduct key handover or need to record documentation for our files.

Communication: Our office phones are now back up and running as the office is again manned, we will further respond to emails via

Access Safety and Wellbeing:
We may require access by our contractors to conduct emergency or safety inspections or maintenance visits.

What we request of you:
We ask that you make every provision for the visit to take place.
You must inform us or the relevant contractor if you are in anyway effected by the virus.
We request that during any visit you limit your contact i.e. stay in another room away from the contractor. Go outside during the visit and practice safe distancing of a minimum of 2 meters.
Following the visit ensure you clean down and sanitize the area that the contractor has had access to, we will be requesting that contractors sanitize areas where they have worked.

Your help and consideration through these unprecedented times is much appreciated as we ease into the new normal, we thank you for your understanding as the new normal services is adopted.

We wish you good health

Steve and Deb Swann
Northwood (Stoke on Trent) Ltd

Looking to buy, sell, rent or let in Stoke on Trent? 
Buy, sell, rent or let in Newcastle under Lyme?

Then look no further!
Northwood has the team to look after your enquiry, we offer the full range of sales, lettings and property management, including the ever-popular Guaranteed Rent service - the perfect hands-off let it and forget it solution for landlords.
So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with us today.

For landlords who are thinking of letting their property in Stoke on Trent or Newcastle under Lyme we have a variety of property management schemes available to suit each investor experienced or novice ranging from Tenant Find, Rent Collection, Fully Managed to our highly popular Guaranteed Rent service which offers hassle free property management and also guaranteeing rent even if the property is vacant!
For those looking for a comprehensive service to sell your property, we offer an unparalleled value for money service. Initial advice is always free and without obligation so feel free to call us today to arrange for one of the team to meet with you to discuss your individual requirements.  We understand that selling and moving home is a stressful time so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting a viewing, negotiating the very best deal for you, arranging any mortgage advice if required, sorting the conveyancing (The legal bits) and can even assist with finding someone to help with the move. So for the complete service, you would expect from a professional team why not give us a call and see how we can help get you moving.

Our team at the Stoke office are proud to have received awards for customer service from the All Agents independent review site, as reviewed by our Landlords, Tenants, Buyers and Sellers.  Our clients are our number 1 focus, we strive to offer the very best level of service to all of our clients:

Gold for Best Letting Agent in 3 categories, Best Letting Agent in ST4, Best Letting Agent in Stoke on Trent and Best Letting Agent in Staffordshire for 2015

Further awards for our Estate Agency service, Gold for Best Estate Agent in ST4 and Silver for Best Estate Agent in Stoke on Trent. The success continued in to 2016 with Silver awards for best overall agent, lettings agent and estate agent in the city.

2017 saw this move on to our Feefo Gold Service Provider status being granted for our constant positive reviews over 2017.

Thank you without your reviews and feedback we would not be able to improve.

The Important Bit
We handle clients money, we understand this is of great importance, please relax we have full client money handling procedures in place, are members of Safeagent and The Property Ombudsman. We hold Clients Money Protection insurance provided by Safeagent

Report a maintenance issue 

If you would like to report a maintenance issue then please do so by following the link below. 


Photo of Gladstone Museum by kind permission of The Sentinel www.thisisstaffordshire.co.uk


Northwood Stoke on Trent
Opening Times Monday - Friday 9.30am to 5.30pm Saturday 10.00am - 4.00pm Sunday Sorry we are closed

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Registered Office: Northwood (Stoke on Trent) Ltd, 333 Hartshill Road, Hartshill, Stoke-on-Trent, ST4 7NR - 5614953 VAT Registration Number: 887 3293 73
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