Carlisle Tenant Info

Tenant Fees

When you decide to rent a home, you need to budget for the monthly rent and household bills as well as a holding deposit and a deposit when you move in.

All fees include VAT where applicable.

Holding deposit

When you find a property that you like, the agent may ask you to pay a holding deposit in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

When the tenancy starts, you will be asked to pay the balance of the deposit + less any holding deposit paid already. The value of the deposit will be equal to at least one month’s rent.

This payment must be in cleared funds to enable the tenancy to commence.

+ A deposit is a sum of money taken to be held as security for the performance of the agreement and can be used against any costs or damages at the end of your tenancy as detailed in your agreement.


If you are a student, are unemployed or on a low income, you will need a guarantor. We will need to carry out reference checks on the guarantor. There is no fee for this service.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

There is no fee for renewing a tenancy.

Late Payment of Rent

We reserve the right to charge a fee for chasing any rents that are received more than fourteen days late from the due date.

Early release from tenancy

If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage references

We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, the rent is payable until the day you move out of the property and surrender the keys.

Overpayment of rent

An arrangement fee is charged to cover administration costs.

Our tenant fees are as follows:

Charge (inclusive of VAT where applicable)
Holding deposit1 week’s rent
Renewal Charge£0.00
Late payment of rent

3% above the Bank of England base rate for any late rent payments 14 days or more late. This interest will be charged after 14 days but will be charged on arrears from the due date.

Early Release from TenancyLandlord’s costs for re letting the property
Mortgage reference£0.00

We hold Client Money Protection through Propertymark. To view our certificate, please see below.

We are also a member of The Property Ombudsman, which is a redress scheme.

Client Money Protection Certificate

Client Money Protection Certificate

Contact the Carlisle Team

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