Ashford Tenant Info 

TENANT FEE GUIDE

Before the tenancy starts (payable to Northwood (Ashford) Ltd, “the Agent”)

Holding Deposit* – Maximum of 1 weeks rent (per tenancy)

* This may be a non-refundable payment

This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.

It will be returned to you in the event the landlord is unable to proceed.

Deposit**  – 5 Weeks rent

**This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)

Payment of interest for the late payment of rent 3% above Bank of England base rate.

During the Tenancy if permitted and applicable

Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Lost Keys or other Security Devices

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 (inc VAT), if appropriate, for the time taken replacing any lost keys or security devices

Variation of Contract (At Tenant’s Request and if agreed by Landlord)

£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Change of Sharer (At Tenant’s Request and if agreed by Landlord)

£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher; to cover the costs associated with amending the tenancy agreement to reflect the change.

Early release from tenancy (At Tenant’s Request and if agreed by Landlord)

If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i)    Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii)    Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date  the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii)    There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv)    These costs will be no more than the maximum amount of rent outstanding

Other permitted paymentsAny other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant(s) or an associate of the tenant(s), or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant(s). Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection

We hold Client Money Protection through Propertymark. To view our certificate, please see below. We are also a member of The Property Ombudsman, which is a redress scheme.

Maintenance Issue?

Use our repair/maintenance reporting system available on any smartphone, tablet, or computer (no app needed!). To report an issue please head to the below link, this will also be located site and is easily accessible by scanning QR code sticker within property.

  1. We get the information we need to deal with the issue as quickly and efficiently as possible.
  2. You get a time and date stamped record of your report fro safekeeping.

Client Money Protection Certificate

Client Money Protection Certificate
Download

Contact the Ashford Team

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