Great service, thanks a lot Fiona Cromarty
We were shown around lovely properties with Fiona. Great personalized customer service. She always kept a look out for properties that may suit our needs and went out of her way to arrange viewings convenient to us. She's also just great chatting to! Thanks Fiona :)
Fantastic experience. Would highly recommend and don't get put off by the other negative reviews. Fiona made us feel special and nothing was any trouble.
Had a great viewing with Fiona, and I really appreciated the time and care she took to explain the property and the ins and outs of the process of renting, as i haven't done this before. Thanks again fiona.
I went to view properties with many different agencies while searching for a flat, but Fiona from Northwood was like a breath of fresh air. She was very well informed and took time to ensure she found the right property for myself, even going out of her way late on a Friday afternoon to show me around another property that she recommended to be better suited to my needs - which it was. Excellent service.
'm very happy with the continuous great service I get from Northwood any issues I have are dealt with in a timely manner and I recently signed another year and that process was really straight forward and easy I've had dealings with Fiona, Linda and Scott and all have been very helpful and dealt with my queries.
Excellent service received by all at Northwood during my dealings with them. I would particularly like to single out Juliet for dealing with my query’s in a friendly and time efficient manner. Took all the stress out of renting out a property. Would definitely recommend.
Very pleased with the level of service I received. I had an maintenance issue in my property which was dealt with very promptly by an assistant called Juliet. Cant ask for any more and can only recommend based on my experiences.
Have to praise Lynda the inspections person. Very good at explaining things and putting at ease. Also good with pets and children !!
Northwood lettings are a pleasure to deal with. I particularly enjoy dealing with Abigail, she is always available to speak with me and ensures I am paid on time every month. I recently requested a statement for the tax year and received it on the same day. Juliet is also very efficient when dealing with maintenance for my property. I am always aware of works required at my property and am always asked for my approval before proceeding if the cost exceeds £100. Can't reccomended Northwood enough!
Abigail has always provided professional and helpful service in my dealings with her. She has always replied to my emails promptly and all transactions have gone through with ease.
Kerryn was fantastic when showing myself but around a property yesterday; she was very well informed and polite and courteous throughout our interaction. Thank you again for your help, Kerryn.
When I was looking for a flat, I heard great things about Northwood. I spoke to Abigail who was very knowledgeable and told me what to expect and also what standard the property would be to meet with the current legislation. Unfortunately the flat I was looking at was taken, however I couldn’t recommend Northwood enough!
It was such a smooth process renting a property with Northwood Aberdeen. After viewing the property and sending an application form to the office, Juliet was in touch within a few days with a reply from the landlord. She made sure I was fully aware of all of the documents I was required to bring to the office. She made the whole process very easy and stress free. I would highly recommend any prospective tenants to use Northwood Aberdeen.
Prompt and reliable service from the team at Northwood, Abigail and Juliet who deal with my property are always quick and efficient, they take care of everything for me, just what you want in a letting agents! Nothing is too much trouble for the team.
Professional and polite service from Juliet at Northwood.
Excellent and professional workplace! Friendly group of staff who are lovely to deal with. I would specifically like to mention Charlie who was a breath of fresh air. Would highly recommend Northwood Aberdeen!
Northwood has been leasing out our property for 6 years. Now when our contract has come to an end we would like thank Matt Pullinger and each and one of the staff member for their professionalism, care and approach. The dedicated staff will guide you through the process required and will take care of their clients on each step of their service.
We highly recommend Northwood to anyone who would like to lease or sell their property, rent or buy a property.
Allan and Tamara Howarth
If you get a viewing, have it with Fiona. She is awesome!
Had a fantastic viewing with Fiona today who was really helpful and gave plenty of info about the property and surrounding area.
An absolute pleasure viewing a house yesterday with FIONA, she is a delight. Nothing was too much trouble, answering all questions I had, she patient and professional.
Thanks millions Fiona! X
I'm a tenant and recently had a problem with my boiler. I contacted Northwood and spoke to Juliet who called me back quickly after I left a message. She was very professional and courteous and advised that she would get on to the matter and get it resolved. To be honest, I didn't think that it would be sorted within the day but on my return home from work and to my delight the heating and hot water was on! The way this was handled was excellent and I really appreciated how quickly and efficiently Juliet go this resolved.
If this is the level of service you get as a tenant or landlord from Northwood then I may have to consider changing the lettings agency I use for my own property in England!
My central Heating boiler packed in on Thursday. I did not contact Northwood at first because the Landlord had a service agreement with Worcester Bosch. An appointment was made by Worcester Bosch on Saturday but I explained that I was not going to be in Aberdeen until noon on Saturday.
The engineer arrived at 10am and left a card to rearrange. When I did call the earliest appointment was This Wednesday, despite the fact that I have no hot water or heating in these sub zero temperatures. I called in at Northwood earlier this morning and they obtained the landlords permission to use a local contractor to repair the boiler.
The local contractor was able to confirm that the pump had seized but could repair the boiler this afternoon, even although I did not have to be in attendance at the flat.
The Service from Juliet Mcpherson at Northwood has been of the highest standard and I am so relieved that I will not be returning tonight to a very cold flat. I honestly thought that The agent would not be able to help but I have been proved 100% wrong
Juliet is professional, efficient, knowledgeable, and friendly. She's an asset to any company and I hope Northwood is appreciate to have her.
Having been a landlord for a short with Northwood, Aberdeen the team have been fantastic in providing positive professional guidance and support especially when a leak issue arose. With excellent communication between Northwood, tenant and myself meant the problem was dealt with very smoothly and efficiently. With this in mind I can feel at ease knowing my property is in very good hands and both myself and my present tenant are well looked after.
I recently rented a flat through Northwood for just under a year in what was a very stressful period for me. Having had bad experiences with previous letting agents my expectations weren't exactly high, but from start to finish Scott and his team have been absolutely fantastic. They were extremely helpful, responsive and supportive and didn't use any of the underhanded techniques that some agents use to make properties seem better than they are, or to try and trip tenants up or rip them off. They've been entirely honest and straightforward with me from the beginning and even gave me tips before I moved out as to areas of cleaning that tenants often overlook. I'm no longer renting but if I was I'd want to still be renting via Northwood Aberdeen. Thanks Scott and colleagues!
Whilst looking for a flat in a hurry, I was introduced to Scott who not only showed me the flat at a time that was suitable to myself. He also helped me get all the correct paperwork in order, to secure the flat as it was the first time I had rented in about 10+ years. Excellent service. Northwood have been nothing but helpful throughout my tenancy.
Dave was absolutely brilliant from the word go.
He was very friendly and informative when we went to view a property. Although the property was nice, Dave asked if we would consider another one. We left the first property and visited the 2nd one which we hadn't seen in our search as it had 3 bedrooms and we thought we were looking for just 2. When we entered the property we instantly fell in love with and wanted to move in.
Dave was so helpful in the whole process from viewing to completion. Everything was made so easy by Dave & the team. I would highly recommend them.
The Northwood office in Aberdeen has been managing my property for the past six years. As a landlord I must say that I would never consider to get in touch with other estate agents. The Northwood has a team of extremely dedicated people who are very well focused on their customers needs, whether the landlords or the tenants. Whatever issue has ever been raised to them by myself or the tenants it has been dealt with promptly with no delay in a high professional manner.
I would highly recommend The Northwood to the landlords and the tenants.
I have currently just moved out of a lovely flat in Aberdeen that I rented through Northwood properties for a period of 18 month. My reason for moving out of the property was I was moving in with partner. I can't talk highly enough of Northwood properties Aberdeen branch as they were so professional from the moment I showed interest on the property that I ended up renting from them. There agent Dave made me feel comfortable throughout the early stages of me taken over the lease of the property with the paper work of things and off course handing the property back to Northwood that was easy to. If I did need to rent property in the Aberdeen area in the future I would definitely use Northwood properties again and if you are looking to rent property in Aberdeen I do recommend this letting company.
Great service and good support for tennants. Very professional staff
Northwood have been excellent managing my property and keeping me updated with any issues or legal obligations requiring my attention. I feel that my property is in safe hands with any necessary works being communicated to me and prioritised to ensure the tenant is also kept happy. All in all, Northwood provide a fantastic comprehensive service!
James, Landlord, Aberdeen
I have now been a landlord of a property that Northwood Aberdeen manage for me for approximately 2 years. From the first meeting with Steven Mearns, to the regular email communication with Abigail, I have been thoroughly impressed. As someone who works overseas, it is important that I know my property is being well managed and looked after, and any issues that may arise are dealt with efficiently and in a timely manner. The professionalism of the staff and leadership at Northwood Aberdeen is fantastic and it is a pleasure to use them. I would highly recommend the company and thank the team for doing a great job.
Richard, Landlord, Aberdeen
I have used these agents twice in recent months for 2 apartments I let. On both occasions they have been let for more than I expected, the 2nd apartment was let to the first viewer! They have a very professional yet friendly approach. I really didn't think it could be so easy!
Laura and all her team at Northwood, Aberdeen have been extremely helpful in assisting through the rental process. I was a complete rookie and Northwood basically held my hand on a variety of tasks which in the end saved a whole load of time and hassle. Excellent service and communication at all times.
I've been a customer of Northwood in Aberdeen for around 8 years. We live in Australia so having someone reliable look after our Aberdeen property is really important. Right from day one Northwood set themselves apart by the quality of service they provide. They are efficient, helpful and reliable. I would have no hesitation in recommending Northwood to any prospective landlord.
As I stated earlier, your company has been great to deal with. Service from yourself and your staff has been first class. I have also been pleasantly surprised at the decent cost of having
to get contractors in when required. You obviously have good access to contractors who charge a reasonable rate which is a rare thing to find in Aberdeen these days. I would have no problem in recommending your company to anybody that was wanting to rent their property in Aberdeen.
Northwood has done an excellent job in renting out my property for more than two years, particularly in the choice of ideal tenants. The staff are extremely efficient and friendly, and email financial information promptly. They provide a detailed tally at the end of the tax year too. Northwood have notified me immediately about any repairs needed to the property and the workmen recommended have ensured that everything has been well maintained. The rental income has been very welcome too. Overall I cannot recommend them highly enough.
Dr. Choo, Landlord, Aberdeen
Matt and his team were professional, efficient and cared about my property. Quick email responses are appreciated. They were happy to answer any questions I had and assisted me to the best of their abilities. Well done Northwood Aberdeen, and will certainly choose your company again in the future if given a chance.
Prospective Tenant, Aberdeen
I have seen two properties from this company and have high regard for their professionalism and ethical standards. Moreover their properties looks exactly or better than the photos (This means that they do not oversell which is very ethical. Secondly their staff not only give immediate response but try to solve your problem (I had an issue with the entry date and this was solved the very next morning) Moreover, their paperwork/decision making is incredibly fast. I will certainly recommend this comnany.
I met with Ailsa at a viewing appointment. I was greeted with a warm smile which was maintained throughout the appointment. Ailsa conducted the viewing in a professional manner and was not only able to answer any questions I had, with being very knowledgeable in the area of discussion, but I enjoyed speaking with someone who so clearly enjoyed their job. After what felt like a long day of viewings I'm glad Northwood was my last appointment of the day, saving the best till last. I highly recommend Northwood, for not only the calibre of their staff but also the quality of their properties.
We had a problem with the heating. As it is in the winter it was a serious issue! I managed to get someone on the phone and have to say that she was very professional and dealt with the issue quickly. The heating was soon back on and thank you!
Matthew and Laura have really taken care of us during our heating breakdown. Elinor is also always very helpful. Overall we are very happy with the service they provide and hope we rent through Northwood for years to come. We have dealt with many letting agents in Aberdeen over the past ten years and they have been miles better than anyone else. THANK YOU!
David, Landlord, Aberdeen
Matt and the Northwood team have been first class since my very first telephone call. The service promised was the service that was dilvered! Thank you Northwood.
Mr. Anderson, Landlord, Aberdeen
A very satisfied customer. We have been clients with Northwood Aberdeen for the last five years or so. We have a Gold contract with them which guarantees an agreed payment each month regardless of whether the property is let or not. This is such an attractive proposition, it is the main reason we chose to sign with Northwood. We made a great business decision to use Northwood Aberdeen but this was reinforced by the the exceptional service we receive from all the staff. Nothing is too much trouble and is dealt with quickly and efficiently. They make being a landlord as trouble free as possible, so if you are thinking of renting out your property do it with Northwood. And you know what - they always phone you back when they say they will - how often does that happen!!
Steven Anderson, Tenant, Aberdeen
Steven has been really helpful with our recent flood at our flat. The maintenance lady, Elinor was also really good, arranging contractors and access while I was at work. Compared to the last agent we rented a flat from, Northwood are really good - thanks.
Andrew, Landlord, Aberdeen
Matt Pullinger dealt with the leasing of my flat in Bridge of Don, Aberdeen. I can't praise Matt enough for the level of service he provided. I was constantly updated with potential tenants and the outcome. Matt and Northwood managed to rent my property out in a very short time, with a tenant that matched my requirements. A big thank you to Matt and his team keep up the good work guys!
Ashleigh, Tenant, Aberdeen
We have recently rented a property from Northwood , Aberdeen for the last 18 months. Fantastic location and value for money. Any time we have had any correspondence with staff the office have been second to none. Would highly recommend leasing a property from Northwood, Aberdeen.
Susan, Landlord, Aberdeen
As a prospective, first-time landlord we received excellent advice from Northwood on the Aberdeen rental market whilst searching for a property. They gave straightforward and honest information on the on pros and cons of different areas and property types, as well as the potential for returns.
I have regularly referred landlord clients to Matt at Northwood. Really good quality, ethical service. Can't recommend them highly enough.