Steve is highly customer service orientated and is the owner of Northwood Bolton which he took over in November 2016. He graduated and worked in chemical engineering but then had a career shift into customer service working in senior management positions for GE, AmEx, Aegon and CHEP. He has built a team delivering excellent customer service; the awards made by allAgents in 2015 and 2016 and the countless recommendations the business receives are a testament to this. Although not from Bolton originally, he has owned Northwood Wigan for over 8 years and so knows the area very well! Steve has achieved the highest qualification in lettings the BTEC Level 4 in Lettings and Residential Management. He would love to hear from homeowners / landlords who are looking to sell/rent their property.
Overall responsibility for daily management of the branch is Leanne Keane. Leanne has worked for Northwood since 2004 at the Liverpool branch and in 2014 moved to Northwood Bolton. Leanne has an extensive knowledge of both property management and estate agency and in 2010 she gained a BTEC level 4 Professional Diploma in Residential Letting and Management. Leannes job is to ensure the smooth running of the team and the office and offer excellent customer service to all of their clients.
Customer Service Advisor
Diana joined Northwood in October 2016 bringing with her knowledge and experience of both the Residential & Commercial Sectors. Most recently Diana has spent the last 9 years working for a Bolton based business transfer agent, this involved guiding Vendors and Purchasers through the buying and selling process from beginning to end. There would be no better feeling than when I agreed a sale for my Vendor that fulfilled their price expectation and likewise when a purchaser found a business / property of their dreams, this brought so much satisfaction and fulfilment to my role. Diana is responsible for the day to day running of the branch which includes the management of the property portfolio and ensuring that all policies, procedures and key documentation is compliant with current industry regulation and guidelines.
Angelas duties include viewings, inspections, inventories, check ins and check outs. Angela is responsible to guide Tenants through every stage of finding their perfect property for rent in Bolton and to ensure that they are happy in their chosen home.
Rebecca is responsible for the smooth running of the property management from when we first receive keys to a property until we hand it back. She deals with property maintenance and all tenancy related paperwork. Rebecca is always happy to help in a friendly and professional manner.
Sarah has joined Northwood after working in the retail sector for 6 years, and is currently completing a degree in Psychology. Sarah has decided to follow in her father’s footsteps, with her passion for delivering quality customer service and an eye for detail she has quickly discovered her drive to provide every customer with the highest level of service. In her spare time Sarah enjoys socialising with her friends, and makes time for her volunteering roles for the Samaritans and her local hospital’s dementia ward.
Alice has recently qualified in Business Administration level 2 NVQ. Alice looks after the admin sides of lettings – ensuring maintenance is completed quickly and efficiently and ensuring that both tenants and landlords know exactly what is happening and course ensuring rent are up to date and forwarded to landlords promptly.
Senior Sales & Lettings Administrator
Karen is approaching 10 years within the Residential Sales and Lettings industry largely specialising in Horwich and Blackrod and the surrounding areas. With a background in business studies, Karen started as office junior and has worked her way up through each role in estate agency – to become one of the most respected people in the local industry.
"I am committed to providing our customers, whether it be sales or lettings, with 100% dedication when it comes to their individual property. I am a strong believer in having a personable approach with each client and I pride myself in maintaining a pleasant working relationship with each customer, be it vendor, landlord, buyer or tenant"
Bolton has so much to offer from museums jam-packed with ancient artefacts to breathtaking countryside and everything else in between, award-winning attractions, behind the scenes tours, fast-paced sport and leisurely country walks.
The choice is yours...
Bolton team testimonials
What can I say they are fantastic. There is great communication, things get done and they are friendly. I have used them for 8 years and these are a great team. I would always recommend them !!! They are very professional. Well done Northwood Bolton
I have rented my property with Northwood for just over 6 months & the whole experience I have had with all the staff members from first ringing to vie the property, to viewing, applying, contracts & moving in has been the most stress free process I have encountered with a letting agent. I have rented for over 10 years & have experienced both good & bad agents & landlords & I can say without question that Northwood Bolton are exceptional in their field, professional to the point that as a tenant I feel confident & settled in my home. That is down to the staff! Any repairs or questions, however small are dealt with quickly & efficiently. If they can't you are informed & kept appraised of the situation. Should be more letting agents with Northwood Bolton's ethos.
The reason why I like Northwood is because the staff are all really friendly and approachable, nothing is too much trouble for them, you can ring them as many times as you like and they are as nice to you on the last call as they were on the 1st. They are on the ball keeping you up-to-date with everything, but mainly they don't lie to you, they tell you exactly how it is. I would have no hesitation whatsoever in recommending them. Thank You Northwood, well done! you are doing a GREAT job
Excellent team. Cheerful, friendly and very helpful staff when answering our questions explaining whole process clearly and honestly keeping us in the picture of what to expect. Sold when other agents were slow to act or didn't have their customers best interest at heart.
Excellent all the way through I would highly recommend this company to deal with. Adam, Leanne and Becky were a pleasure to deal with and any queries that came up they dealt with them very quickly and efficiently. A very professional team of people.
I would highly recommend the Northwood team at the Bolton Branch. Very friendly and deal with my enquiries quickly and efficiently.
Mrs K Openshaw
Working within the legal sector I knew if various different estate agents, however after meeting with a few we decided Northwood would be best suited for us. The staff were helpful, approachable and always happy to answer any questions we had. I would highly recommend them to friends & family.
Great communication and proactive approach. Also really good at safeguarding a landlord's interests whether in referencing or keeping on top of any potential problems before they become big issues
Leanne and the team at Northwood exceeded in my expectation, having used other agents before I have to say it has been a much more pleasurable experience dealing with a professional agent like Leanne and her team , nothing is too much trouble highly recommend them
Mrs J Armitage
Upon requesting that Northwood come out and view my property for a valuation with a view to selling it, Adam attended within 24hrs. Upon me actually instructing Leanne that I wish to sell with Northwood, Leanne organised the for sale board went up the following morning. Adam came out within 24hrs and signed up paperwork and by the Monday am it went on Zoopla. That was this week 3/8/15 and I have had an offer on it. Thank you for acting so quickly. I have recommended Northwood to colleagues at work.
About Northwood Bolton
As a leading Bolton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Are you a landlord?
For landlords who are thinking of letting their property in Bolton or surrounding area, we have a variety of property management schemes available, ranging from the traditional to our highly popular Guaranteed Rental Income Scheme which offers hassle free property management whilst guaranteeing the rent even if the property is vacant! Hassle free property management? No void periods? Fixed income every month? Legal costs covered? The perfect 'let and forget' solution. Every landlord is unique and every property is different, it is our job to find the right option for you.
Looking to sell?
Here at Northwood Bolton we understand that whether you're buying your first home or selling your third, it can potentially be one of the most stressful life events that you can undertake. We believe that in order to achieve that dream sale, it's vital to understand your particular needs to make the sales process successful and stress-free. We offer free market appraisals and expert advice about the local property market. Interested in selling your property with Northwood? Here's what we can do: Thinking of selling?