Crawley Tenant Info

Tenant Fees post 1st June 2019 (please see below)

Before the tenancy starts (payable to Northwood (West Sussex) Ltd “the Agent”).
Holding Deposit* - Maximum of 1 weeks rent (per tenancy)
* This may be a non-refundable payment
This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed

- 5 Weeks Rent
- This is to cover for damage, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)
For Properties in England:
Payment of interest for the late payment of rent will be 3% above Bank of England base rate.

During the Tenancy if permitted and applicable.
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.
Lost Keys or other Security Devices
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15.00 per hour inc VAT, if appropriate, for the time taken replacing any lost keys or security devices

Variation of Contract ( At Tenant’s Request and if agreed by Landlord).
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Change of Sharer ( At Tenant’s Request and if agreed by Landlord)
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents

Early release from tenancy
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Other permitted payments.
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant(s). Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection

We hold Clients Money Protection Insurance through SafeAgent (formerly the National Approved Letting Scheme (Safeagent)).To view our certificate please click here. We are also members of The Property Ombudsman (TPO), which is a redress scheme.


Tenant Fees for pre 1st June 2019 Tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020.

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent

We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Overpayment of Rent

If we need to refund you rent because you have not cancelled your Standing Order at the end of the tenancy, we may charge you an arrangement fee to cover the cost of administration.

Early release from tenancy

If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references

We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out & Aborted Check-out

We may charge a fee for the Check Out appointment.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs for an Aborted Check-out. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee

If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 12% of the cost of the work. This is subject to a minimum charge.

Mislaid Tenancy Deposit Information

If you mislay your deposit scheme information, we may make a charge to help you recover it.

Cash Handling Fee

If we accept cash from your, we pay charge you a fee to cover our costs.


Client Money Protection
We hold Clients Money Protection Insurance through SafeAgent. To view our certificate please click here. We are also members of The Property Ombudsman (TPO), which is a redress scheme.

Our tenant fees for tenancies pre 1st June 2019 are as follows:


  Charge (inclusive of VAT where applicable)
Renewal Charge £90.00
Early Release from Tenancy £280.00
Mortgage/Landlord References £30.00 per reference
Abandoned Check Out £150.00
Minimum Arrangement Fee 12% of the cost of works. £35.00 minimum charge
Overpayment of Rent £34.50
Late Rent Payment Fee £30.00
Check-out Fee

1 bedroom    £144.00

2 bedrooms  £168.00

3 bedrooms  £192.00

4 bedrooms  £216.00

5 bedrooms  £240.00

Help to Recover Mislaid Tenancy Deposit Scheme Information £30.00
Cash HandlingFee 1.25% of amount paid
Northwood Crawley
Opening Times Monday - Friday 9:30 - 17:30 Saturday 9:30 - 13:00 Sunday Closed
Registered Office: Northwood (West Sussex) Ltd, Suite 1, 3rd Floor 11-12 St. James's Square London SW1Y 4LB - 5120967, VAT Reg. No. 840 3339 48
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Coronavirus Information

The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to minimise the risk to our clients, staff and others.

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