The health and wellbeing of our customers and staff are of paramount concern at this unprecedented time. We're doing everything we legally can to help our customers & employees during the COVID-19 outbreak, if you need to speak to us it may take longer than usual.
We have put in place the below measures to ensure that all services can operate at present in line with government guidance. We are closely monitoring the situation on a daily basis, for further information please get in touch on 01224 218450.
Landlords & Vendors
We will write to all with the latest advice and developments and will be in touch directly with clients that are impacted.
Sales & Lettings Property Viewings
Due to current government guidelines in regards to the COVID-19 pandemic, virtual viewings remain the safest way to view a property and are encouraged by the government. We have videos available on our web-site via the virtual tour button.
If you wish to apply please e-mail firstname.lastname@example.org and we will send out an application to your email address through Adobe Sign which allows you to fill in an application electronically should you wish to apply.
Where proceeding with in-person viewings if a virtual viewing is not possible, we will also offer a live video service to ensure face to face contact is kept to a minimum and ensure the safety of all. Should a live video not be suitable for you, viewings in person will be permitted from 29th June after completing an application form and reviewing our Let & Sell Safe document, by appointment only.
New Sales & Lettings Valuations
We have set up the facility to provide a live video conference to carry out valuations of new properties should you wish to put your property on the market, please contact us to arrange. We are still in a position to market properties for sale or let and we are still very busy arranging viewings for prospective purchasers and tenants.
You must inform us if you are self-isolating or display symptoms of covid-19 and any other pertinent property access details. Please note emergencies and maintenance will still be dealt with in line with government guidance for the health of all concerned. Note that there may be delays to the delivery of certain appliances and tenancy issues taking a little longer than usual to resolve, we appreciate your patience. Additional measures are being taken with regards to contractors and other people entering your property. All third-party suppliers have been contacted and asked to follow the latest government and NHS advice. If you experiencing financial difficulty due to covid-19 the government has provided ample resource and funding to help tenants through this time, please get in touch for further information.
Please note access to the office will be by appointment only in line with government guidance.
You can still call the office during our normal opening times to speak to the team and also in an emergency when the office is shut on 01224 218450. You can chat to us online 24 hours a day via our web-site.
For reference please see our opening times below:
Mon - Wed: 9.30am – 12.30 pm, 1.30 pm – 5 pm
Thurs: 10.30am – 12.30 pm, 1.30 pm – 5 pm
Fri: 9.30am – 12.30 pm, 1.30 pm – 4 pm
If you are a tenant and have an urgent maintenance issue please call us on 01224 218450, listen to the full message to receive instructions with whom to call.
Access to the office will be monitored in line with government guidance and PPE should be worn at reception.
All non-Emergency maintenance issues must be logged and reported through our fixflo system, please click here to access this.
For information with regards to coronavirus and the government gudielines, please click here. To access the Coronavirus page produced by Scottish Government which has the latest information on the virus in Scotland, and further links to up to date news and information on the subject please click here.
Details of our Risk assessment due to covid-19 are available on request.
We are all here to support each other through this challenging time for all #Over&Above