Jen Douglas-RobsonLettings Operations Manager

Jen leads the operational side of our lettings division with unmatched energy and expertise. As Lettings Operational Manager at Northwood Newcastle, she’s the driving force behind our systems, compliance, and team development. With over a decade in the property industry, Jen brings strategic oversight and practical know-how to ensure that every tenancy is handled smoothly—from the first enquiry to the final checkout. She works closely with landlords, staff, and contractors to maintain high service standards across the board. Jen thrives in fast-paced environments and is especially passionate about improving processes that benefit both landlords and tenants. Her approachable leadership style makes her a mentor to our team and a reliable contact for our clients. When not coordinating lettings operations, Jen enjoys spending time exploring the North East countryside with her family, grounding her professional life in local community values.