Tenant Info 

Holding Deposit – Maximum of 1 weeks rent.
This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed.

Deposit – 5 weeks rent
A deposit is a sum of money taken to be held as a security for the performance of the agreement. This is to cover rent arrears, damages, dilapidations & defaults on the part of the tenant during the tenancy. Alternatively, you may purchase a Zero Deposit policy on selected properties.
The tenant will however be pursued separately if the cost of the rent arrears, damages, dilapidations & defaults exceed the size of the deposit.

During the Tenancy 
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.

Late Payment of Rent
Payment of interest for the late payment of rent 3% above Bank of England base rate if rent is more than fourteen days late.

Lost Keys or other Security Devices
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 +VAT (£18 incl VAT) per hour, if appropriate, for the time taken replacing any lost keys or security devices

Variation of Contract (At Tenant’s request and if agreed by Landlord)
£50 inc VAT to cover Agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Change of Sharer (At Tenant’s request and if agreed by Landlord)
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with taking landlords instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation of new legal documents

Early Release from Tenancy 
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i)    Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii)    Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii)    There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv)    These costs will be no more than the maximum amount of rent outstanding

Other permitted payments
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Fees for pre 1st June 2019 tenancies
Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020
Client Moneys Protection

Northwood Croydon Limited is a member of the Safeagent client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on our website or by contacting us directly. To view our certificate, please see below.

Client Money Protection Certificate

Client Money Protection Certificate
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