Behind the scenes - What a Property Manager does for you

E​​​​​​​​​​​​​​​​​​​​​​​​​​​​ver wondered about the role of a Property Manager or what actually goes on behind the scenes of managing an investment as ​​​​​​​importa​​​​​​​nt ​​​​​​​as your property? Last​​​​​​​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​week, I followed Matthew Hodge on his inspections to find out a bit more about what comes alongside the role of being Property Manager.


My initial thought was how thorough the inspections were. I assumed they would just be a wonder around the property to make sure everything was clean and that nothing was severely damaged. To my surprise, Matt follows a program on his device which allows you to select the condition of each and every part of the house from the roof, windows and doors to the maintenance of the garden. As a landlord, I think it safe to say that your property is in good hands when it comes to keeping an eye on its condition.


About Matt:

Matt has worked for Northwood Bristol since April 2016 (almost 3 and a half years). Before working here, he studied Business Management at the University of the West of England. Throughout his time at university, Matt did a placement year working for a Property Management company in Southwark, London as an Assistant Property Manager. This allowed him to gain all of the relevant experience that he uses in his day to day work life today.

When asked about the best part of his job, Matt replied with ‘I enjoy meeting new people and seeing a variety of new properties all over Bristol’. When not in work, Matt enjoys reading, doing art, going out for dinner and socialising with friends and family.


I asked Matt some of the FAQs regarding Property Management:

What does the role of Property Manager involve?

It involves maintaining and taking care of a property from the moment it’s let until the moment it’s handed back to a landlord. I deal with the process of inventories and moving in tenants, general maintenance and property visits. It also involves checking tenants out and handling deposit returns.


How do property inspections work?

3 months after a tenant moves in, I do a first inspection and after this I visit regularly every 6 months. I check for any maintenance issues or any problems that may have arisen during the tenancy and make sure the tenant is happy in the property. I can then produce a condition report which is sent to the landlord for their consideration.


How often will I hear from my Property Manager?

You will hear from your Property Manager if there is ever any reported maintenance issues. In addition to this you’ll hear from us when the property is becoming vacant or a tenant wants to renew their contract. You will also be contacted twice a year regarding property inspections.


How do you handle maintenance requests?

Handling with maintenance requests can vary. The most common way is to call the landlord directly once an issue is reported to see if they have a preferable contractor or if they would like us to use our local contractors. We will then arrange a suitable time for the contractor to attend the property and inform the tenants. Alongside this, we regularly keep in close communication with the Landlord in regards to the issue. Alternatively, some landlords agree an amount for maintenance that they are happy for us to go straight ahead with, or to contact their contractor directly.


I hope that this blog helped to show a bit more about what goes on behind the scenes when it comes to managing a property. If you have any further questions regarding the management of property please don’t hesitate to contact us via our social media or give the office a call on 0117 963 5777.


I’d love it if you would follow my progress and share my experiences at Northwood by supporting us on our social media channels linked below as well as keeping an eye out for my future blogs. - Next I will be looking at our Lettings Negotiator, Lily Chapman.

If you wish to get in contact with myself or a member of the team, you can email or call 0117 963 5777

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Registered Office: Northwood Bristol Ltd, 271 North Street, Bedminster, Bristol, BS3 1JN - 4454431, VAT - 229395674
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