Behind the scenes- What happens before you can move into a rental property


Great! You’ve got the property. Now what?

I’ve spoken to our Lettings Negotiator, Lily Chapman who follows tenants through the process of viewing a property all the way to the day they can move in. She knows all that there is to know regarding the first steps to moving into your new, rented property.


About Lily:

Lily has worked for Northwood for about a year and half. She started in April 2018 as a Customer Service Apprentice with Key Training but quickly took on the role of Office Administrator. After a year of dealing with viewings, referencing, maintenance issues and the moving in and out of tenants, Lily was promoted to Lettings Negotiator. This means that she deals with tenants from the day that they first view the property right through to their move in date.

Before working at Northwood, Lily completed GCSE’s at Oasis Academy John Williams and then enrolled on a hospitality apprenticeship at a café in Totterdown. She stated that she ‘loved interacting with the customers but didn’t enjoy smelling of grease’, so decided to follow her dreams working in property by starting at Northwood.

When asked the best part about her job, Lily said it was working with people and being able to find them their HOME. She loves fulfilling their needs and seeing people move into a new property. She stated that ‘they are always so happy when they find the house they want and this is an amazing feeling knowing you’ve helped them find it.’


In her spare time, Lily likes to walk Logan her Rottweiler. His favourite place to go is the lake grounds in Portishead. She also like spending time with my nieces and nephews and taking them out for the odd day trip when she can.

I asked Lily some of the FAQs about the referencing process:


What does the role of Lettings Negotiator involve?

Being a letting negotiator involves helping tenants find the right property to make their home and help landlords rent out their properties. This includes making sure the tenant’s and landlord’s needs match for a successful letting experience.


What is referencing and what does it involve?

Referencing allows us to see the qualities of a tenant so that we can match their needs to a suitable property and landlord. Referencing involves a credit check, employer references, a previous landlord reference as well as proof of ID. Referencing is a great way to assure your new Landlord that you meet all the requirements necessary to let and look after their property.


Why do I have to pay a deposit?

Paying a deposit shows a tenant’s willingness to look after the property. If the property is damaged during the tenancy, the landlord can take the deposit in order to fix the damage. A tenant wouldn’t want this so is more than likely to fix any damages or to make the landlord aware sooner. It also gives Landlords the peace of mind that their property is in safe hands.


What is a guarantor and why would I need one?

A guarantor is a home owner who earns or has savings of thirty times the rental amount. A guarantor would be needed if a tenant cannot prove enough earnings or doesn’t have the efficient information to pass referencing. A guarantor is a great way to reassure the Landlord that you are capable of paying their rent regularly and on time.


I hope that this blog helped to show a bit more about what goes on behind the scenes when it comes to what happens before moving into a rented property. If you have any further questions regarding the management of property please don’t hesitate to contact us via our social media or give the office a call on 0117 963 5777.


I’d love it if you would follow my progress and share my experiences at Northwood by supporting us on our social media channels linked below as well as keeping an eye out for my future blogs. - Next I will be looking at our Lettings Negotiator, Lily Chapman.

If you wish to get in contact with myself or a member of the team, you can email or call 0117 963 5777


                                                               Image result for linkedin logo Image result for facebook logo  
Registered Office: Northwood Bristol Ltd, 271 North Street, Bedminster, Bristol, BS3 1JN - 4454431, VAT - 229395674
Contact Northwood Bristol
Got a question for NAME?

Get in touch