COVID-19 Update 

Scottish Government main extract:

All covid rules and restrictions have been lifted in Scotland, but the virus has not gone away. Use ‘Covid sense’ to help protect yourself and other.

Covid-19 Northwood Aberdeen update (Last updated 22/4/22)https://www.northwooduk.com/aberdeen-estate-agents/covid-19-update/ 

The health and wellbeing of our customers and staff are of paramount concern at this unprecedented time. We’re doing everything we legally can to help our customers & employees during the COVID-19 outbreak, if you need to speak to us it may take longer than usual.

We have put in place the below measures to ensure that all services can operate at present in line with government guidance. We are closely monitoring the situation on a daily basis, for further information please get in touch on 01224 218450. 

 

Landlords & Vendors

Virtual and in person property appraisals continue to be possible in line with government guidance. We would be pleased to arrange a face to face or virtual appointment to discuss your requirements. We have prepared a document to guide you through this process called our Let & Sell Safe guide which must be completed prior to a visit in person.

Sales & Lettings Property Viewings & Applications

Virtual viewings remain the safest way to view a property and are encouraged by the government. We have videos available on our web-site via the virtual tour button.  

If you wish to apply please e-mailaberdeen@northwooduk.com and we will send out an application to your email address through Adobe Sign which allows you to fill in an application electronically.  

All viewers must complete our Let & Sell Safe document prior to viewing in person.

Tenants

You must inform us if you are self-isolating or display symptoms of covid-19 and any other pertinent property access details. Note that there may be delays to the delivery of certain appliances and tenancy issues taking a little longer than usual to resolve, we appreciate your patience. Additional measures are being taken with regards to contractors and other people entering your property. All third-party suppliers have been contacted and asked to follow the latest government and NHS advice. If you experiencing financial difficulty due to covid-19 the government has provided ample resource and funding to help tenants through this time, please get in touch for further information.

Opening hours

Screens, social distance markers and sanitising stations are in place in line with government guidance.

You can speak to the team on 01224 218450 and you can chat to us online 24 hours a day via our web-site

Opening hours below:

Mon – Wed:        9.30am – 12.30 pm, 1.30 pm – 5 pm

Thurs:                   10.30am – 12.30 pm, 1.30 pm – 5 pm

Fri:                          9.30am – 12.30 pm, 1.30 pm – 4 pm 

Maintenance

If you are a tenant and have an out of hours urgent maintenance issue please call us on 01224 218450, listen to the full message to receive instructions with whom to call. 

All non-Emergency maintenance issues must be logged and reported through the below website address:

https://northwood-aberdeen.fixflo.com/Auth/HomeIssueCreate 

Details of our office risk assessment due to covid-19 are available on request. 

We are all here to support each other through this challenging time for all. #over&above 

Contractors

Access to the office will be monitored in line with government guidance.  

For more information visit

The following links take you to the Coronavirus pages produced by Scottish Government which has the latest information on the virus in Scotland, and further links to up to date news and information on the subject.  

https://www.gov.scot/publications/coronavirus-covid-19-landlord-and-letting-agent-faqs/

https://www.gov.scot/publications/coronavirus-covid-19-guidance-moving-home/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

Details of our office risk assessment due to covid-19 are available on request. 

We are all here to support each other through this challenging time for all. #over&above 

Contact The Northwood Team

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