COVID-19 Update 

Scottish Government main extract 21/12/20:

Travel within Scotland and between Scotland and the rest of the UK is permitted in connection with moving home (which includes viewing a property), or for activities in connection with the maintenance, purchase, sale, letting or rental of a residential property that the person owns or is otherwise responsible. People can continue to move home in all protection levels, and to and from areas with different levels.

Covid-19 Northwood Aberdeen update (Last updated 26th of April 2021)

The health and wellbeing of our customers and staff are of paramount concern at this unprecedented time. We’re doing everything we legally can to help our customers & employees during the COVID-19 outbreak, if you need to speak to us it may take longer than usual.

We have put in place the below measures to ensure that all services can operate at present in line with government guidance. We are closely monitoring the situation on a daily basis, for further information please get in touch.

Landlords & Vendors

Virtual and in person property appraisals continue to be possible in all protection levels and in line with government guidance.We are still in a position to market properties for sale or let and we are still very busy arranging viewings for prospective purchasers and tenants. We would be pleased to arrange a face to face or virtual appointment to discuss your requirements. 

Sales & Lettings Property Viewings & Applications

Due to current government guidelines in regards to the COVID-19 pandemic, virtual viewings remain the safest way to view a property and are encouraged by the government. We have videos available on our web-site via the virtual tour button.

If you wish to apply, please e-mail aberdeen@northwooduk.com and we will send out an application to your email address through Adobe Sign which allows you to fill in an application electronically.

We will also offer a live video viewing service to ensure face to face contact is kept to a minimum and ensure the safety of all.

Viewings in person will continue to be permitted in all protection levels. All viewers must complete our Let & Sell Safe document prior to viewing in person. All viewings are by appointment only.

Tenants

You must inform us if you are self-isolating or display symptoms of covid-19 and any other pertinent property access details. Note that there may be delays to the delivery of certain appliances and tenancy issues taking a little longer than usual to resolve, we appreciate your patience. Additional measures are being taken with regards to contractors and other people entering your property. All third-party suppliers have been contacted and asked to follow the latest government and NHS advice. If you experiencing financial difficulty due to covid-19 the government has provided ample resource and funding to help tenants through this time, please get in touch for further information.

Opening hours

Please note that a maximum of two customers will be allowed in the reception area at anyone time, screens, social distance markers and sanitising stations are in place in line with government guidance.

You can speak to the team via telephone and you can chat to us online 24 hours a day via our web-site

Opening hours below:

Mon – Wed:        9.30am – 12.30 pm, 1.30 pm – 5 pm

Thurs:                  10.30am – 12.30 pm, 1.30 pm – 5 pm

Fri:                        9.30am – 12.30 pm, 1.30 pm – 4 pm 

Maintenance

If you are a tenant and have an out of hours urgent maintenance issue please call us on 01224 218450, listen to the full message to receive instructions with whom to call. 

All non-Emergency maintenance issues must be logged and reported through the below website, please click the button.

Contractors

Please note there is a maximum of two visitors in the reception area and, access to the office will be monitored in line with government guidance and PPE should be worn at all times.  

For more information visit

The following links take you to the Coronavirus pages produced by Scottish Government which has the latest information on the virus in Scotland, and further links to up to date news and information on the subject.

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response or https://www.gov.scot/publications/coronavirus-covid-19-landlord-and-letting-agent-faqs/

https://www.gov.scot/publications/coronavirus-covid-19-guidance-moving-home/

Details of our Risk assessment due to covid-19 are available on request. 

We are all here to support each other through this challenging time for all. #over&above

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