Forging long term relationships with landlords

July 28, 2015

This year, Northwood is proud to celebrate 20 years in business.

During this time, we have seen many changes in the private rented sector and witnessed the phenomenal growth of private landlords’ property holdings.

Throughout that time we have always striven to develop long-term relationships with our landlord clients, to support them through the entire landlord “life-cycle”.

We recommend that a rental property should be seen as a long-term investment – 15 to 20 years.  A landlord will be in a commercial relationship with that property for a significant period of time, and it is inevitable that issues may arise.  We like to think that as professional property agents we offer a “safety net” for landlords, and help them reduce and mitigate risk.

No matter what the market conditions are at any particular time, the challenges that landlords face remain largely unchanged and we believe that our expert local knowledge, industry experience, and commitment to professional standards ensures our landlords have the best chance of success.

Our 85+ offices around the U.K. can assist landlords in:

1.  Finding a suitable rental property.  (Our Investor List is a great resource for finding tenanted properties which deliver income from Day 1 of ownership).

2.  Finding a suitable tenant for the property.

3.  Fully managing that  property allowing the landlord to get on with their life.

4.  Offering a Guaranteed Rent service if needed to give landlords complete peace of mind. This service is especially popular with “remote” or expat landlords who do not live near to the property and also to “accidental” landlords who want a completely “hands off” solution where they can let and forget.

5.  Helping landlords who wish to exit, to sell up.  We can help them sell on their property to other landlords either within the Northwood office network or across the wider market.

We’ve received some fantastic  testimonials from landlords who have been with us for an extended period.  Here’s what they had to say about our service:

10 years

“Exceptional to deal with at all times, Northwood Peterborough managed my house let for over 10 years. They are prompt, reliable and friendly and always have your best interests at heart.

I cannot recommend them enough – a great company and brilliant to deal with. When I eventually sold the property, they also managed the sale efficiently.”

View source testimonial

8 years:

“Excellent service have use platinum scheme (Guaranteed Rent) for over 8 years! Very good agency both Peter and Wendy are professional and detailed in their approach”.

View source testimonial 

6 years

“Right from day one, Wendy and all the staff at Northwood have been nothing but amazing in helping look after my biggest investment – my house!

Initially, I was worried about renting out my house (as I was new to being a Landlord) but I really shouldn’t have worried as they really care about their landlords as well as tenants.

Northwood are always at the end of the phone, dealing very efficiently with small details as well as slightly bigger issues in a professional and timely manner. I have recommended them to friends and would not hesitate to again in the future.

Over the last 6 years, I have been very happy for Northwood to manage my property under the Guaranteed rent scheme. Thank you again Northwood!”.

View source testimonial  

14 years

“Excellent service for the last 14 years. Would recommend the guaranteed rent scheme. In all the years I rented the house I never missed a month’s rent and they even sold the property for me.

Thank you Northwood Portsmouth  – will certainly use your services again.”.

View original testimonial


Eric Walker, M.D. of Northwood commented:

“Reading these testimonials from long-time landlords is very gratifying.  To work with a landlord in such a close  relationship is what all our offices are committed to and we appreciate that success in managing a rental property comes through taking a long term view.

Looking to the future we will endeavour to continue forging even more long-term relationships with landlords, who trust the Northwood brand and see us as their partner in BTL success”.

We hope that these independent testimonials give you confidence that Northwood can be your partner throughout the entire life cycle of being a landlord.   We actively seek to create long term relationships with our landlords, supporting them every step of the way and believe that focus on customer service and training mean you can be assured of the highest levels of professionalism across our network.

*DOWNLOAD Northwood’s free guide:  How to find a professional letting agent*

Northwood is one of the largest and most recognised lettings agents in the U.K. and the leading supplier of Guaranteed Rent to give landlords complete peace of mind.

Find us on Twitter @northwoodUK or visit our YouTube Channel.



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