West Norwood fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.

Holding deposit / Reservation

When you find a property that you like, the agent may ask you to pay a holding deposit or reservation in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment may not be refunded to you if you decide not to progress with the tenancy application*, depending on the time that has passed between you submitting your application and withdrawal. It will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit+ less any holding deposit or reservation paid already. The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month's rent.

This payment must be in cleared funds to enable the tenancy to commence.

* Should you not proceed with the tenancy we reserve the right to retain your holding deposit or reservation to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

+ A deposit is a sum of money taken to be held as security for the performance of the agreement and can be used against any costs or damages at the end of your tenancy as detailed in your agreement.

Referencing Fee*

We will ask you to pay an administration charge to cover the costs of referencing and initial checks.

* This is a non-refundable payment. 

Guarantor*

If you are a student, are unemployed or on a low income, you will need a guarantor. We will need to carry out reference checks on the guarantor and charge a fee for this and the administrative work we do.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

* This is a non-refundable payment.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent

We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy

If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references

We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check In/Out

We may charge a fee for the Check In/Out appointment.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee

If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent

We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.

Our tenant fees are as follows:

  Charge (inclusive of VAT where applicable)
Referencing Fee - Single Person £250
Referencing Fee - Couple £400
Referencing Fee - Additional Applicant £200
Renewal Fee £100
Weekend Check In/Out £100
Tenancy Agreement Fee £120

All Fees are inclusive of VAT
Any percentage fees shown are calculated based on the monthly rent.
We are proud to have Client Money Protection in place which is administered by [UKALA].
We are a member of redress scheme administered by the Property Ombudsman

 

 

Charge (inclusive of VAT where applicable)

Holding deposit / Reservation

£400.00

Guarantor

£200.00

Renewal Charge

£100.00

Early Release from Tenancy

£100.00

Mortgage/Landlord References

£75.00

Abandoned Check Out

£60.00

Minimum Arrangement Fee

£25.00

Overpayment of Rent

£30.00

 

Landlord Fees

 

All our fees are shown inclusive of VAT where applicable.

Guaranteed Rent

If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection

When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection

We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Tenant Find Charges

When finding you a new tenant for a managed property, we will charge you a one off fee. This fee covers all the cost of advertising and finding a suitable tenant.

Renewal Fee for Fully Managed and Rent Collection

If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Introduction Only Charges

If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising and finding a suitable tenant.

Renewal Fee for Tenant Find

If you are happy to renew the tenancy we may charge the tenant a Renewal Fee, payable prior to the tenant signing a new agreement.

Our Fees

 

Charge (inclusive of VAT where applicable)

Standard Set Up Fee - Fully Managed

£300

Standard Monthly Commission – Fully Managed

14.4%

Standard Set Up Fee – Rent Collection

£300

Standard Monthly Commission – Rent Collection

12%

Standard Introduction only Commission

 

9.6% of Gross Contract Rent (12 month min)

Renewal/Extension

£180

Contract Fee

£108

Any percentage fees shown are calculated based on the monthly rent
We are proud to have Client Money Protection in place which is administered by [UKALA].
We are a member of redress scheme administered by the Property Ombudsman

 

Property Search